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iOS update 8.2 bluetooth audio problem

Hi there,


I have an iPhone 6 (64gb) which just updated to the latest OS update (8.2) as of this morning. Following the installation of this update, my iPhone bluetooth connectivity has been negatively affected. It will pair with my car's built-in bluetooth, and says it is connected, will make phone calls etc, but there is NO AUDIO. I have zero audio with respect to the use of phone AND music functions. I have tried rebooting the phone with no change. I have also deleted the device from my car's bluetooth software and re-discovering/reconnecting it. That also did not help.


As of right now, this update, which was supposed to fix a bug which was out there for some people which caused this very problem, has in fact created the problem in my phone. I have a connection according to my phone and my car, but i have NO AUDIO through the bluetooth.


Anyone have any suggestions and in the alternative, how fast can this be fixed by Apple because it presents a big problem.


Thanks

iPhone 6, iOS 8.2, null

Posted on Mar 12, 2015 6:51 AM

Reply
10 replies

Mar 12, 2015 2:32 PM in response to ka_kennedy

I am having the same problem.


My Motorola S305 headset which worked fine before the update has the exact same problem. I cannot hear the audio, but I can control the playback, (pause, skip forward, etc.). Also, youtube app audio won't come thru the headset.


Siri can reply to me, (I hear her through the headset).



iPhone6 Plus, IOS 8.2

Mar 12, 2015 3:53 PM in response to ka_kennedy

Same here, with an iPad Mini. Tested with 3 different Bluetooth Speakers and none of them work. Tried to restart and repairing. But nothing. I can connect to all 3 speakers and it seems everythink works well, but the iPad still uses the internal speaker instead of the Bluetooth speaker. I am not able to choose the audio device.


EVerything worked well before updated to iOS 8.2

Mar 20, 2015 5:56 AM in response to nico171

I have he same issue . My intergrated hands free kit (mazda 6) worked perfectly, until I upgraded to 8.2, and now it stops ringing and yo do not hear the rining tone when dialing a number.


Contacted apple suport, who told they worked for Apple and they new better and there was no bluettoth issues in ios.8.2


Any solutions would be great to know

Mar 25, 2015 5:27 AM in response to nico171

I bought a brand new iPad Mini 2, restored a backup from my old iPad Mini 1 and ... the same problem! Then I did a complete reset and started from fresh. Now the problem is solved and I can connect to my bluetooth speakers again. Did the same with the old iPad Mini 1 and it also work as expected. So this seems to be a solution, for now.

Mar 30, 2015 2:55 PM in response to ka_kennedy

I spoke with Apple Support and there is NO SOLUTION to your problem at the moment. We all are waiting for iOS 8.3.


For details on my issues and what I found, read below...



3/29/2015


DEVICES:

4 x iPhone 6 Plus

1 x iPhone 6

4 x iPad Air 2

1 x iPad Mini 2

3 x iPad 4


VERSION:

iOS 8.1.3 >> iOS 8.2 (all devices)


VEHICLES:

2 x 2009 Mercedes-Benz E350

1 x 2012 Mercedes-Benz GL450

(will test 2008 Lexus LS600hL & 2015 LX570 later this week)


After weeks of reading about iOS 8.2 issues and how iOS 8.2 is supposed to contain a certain vague BT fix, I thought it was finally safe to risk another iOS update to fix my long-standing car Bluetooth issue with iOS 8.1.3. I WAS WRONG!


Upon updating to iOS 8.2, we noticed that our existing Bluetooth issue (started since iOS 8.0.x) was still present. Ever since iOS 8.0.x, we have had the very annoying Bluetooth issue of call audio cutting in & out when connected. After further research and testing, we determined that the cause may be that the iPhone (iOS 8.0.x and above) actually randomly disconnects and reconnect with the car's BT every 10-120 seconds, thus interrupting the audio through bluetooth… however this behavior is difficult to detect without active Bluetooth call/audio going through the speakers.


Unfortunately, we also noticed that IOS 8.2 ADDED NEW BLUETOOTH PROBLEMS to the mix! With iOS 8.1.3, we could stream audio (I.e. Pandora, iTunes Radio, Rhapsody) at higher quality perfectly. Right after the iOS 8.2 update, everyone suddenly noticed that the audio from Pandora or other streaming music apps would briefly pause or skip & stutter every few seconds. We lowered the audio quality to "Good" instead of "Better" or "Best" but that did not make a difference ("Good" is around 64 kbps). At the same time, we did a speed test and found the 4g connection at that time was 6.8Mbps down… more than enough to stream a 64kbps signal without constant stuttering/buffering. Tests with devices still on iOS 8.1.3 show this is an isolated iOS 8.2 problem (the device streamed Bluetooth audio perfectly… was updated to iOS 8.2… Bluetooth audio was tested again and now exhibited the stuttering problem).


I hope Apple is going to fix this issue in iOS 8.3 or sooner... more and more people seem to have this (or variations) issue, and many others also are affected, probably haven't noticed (yet).



UPDATE 3/30/2015: After today’s preliminary testing with the vehicles above, this is what I found:


OUTGOING CALLS: In iOS 8.1.3, after much research and testing I have determined that the iPhone’s Bluetooth drops connection with the vehicle periodically, then immediately reconnects again, resulting in several seconds of audio silence on both ends of the call (same behavior as if you’re going through a cellular “dead zone”… but you’re not). With iOS 8.2, Bluetooth still exhibits the same issue, but now with an increased frequency. (NOTE: Unpairing & repairing Bluetooth connections as well as Resetting All Network Settings did NOT solve this problem… as other Internet posters, forums, and articles can tell you.)


INCOMING CALLS: In iOS 8.1.3, incoming calls suffered the same issues as outgoing calls (see above), but didn’t exibit any other Bluetooth problems with my vehicles. With iOS 8.2, Bluetooth issues for incoming calls are now significantly WORSE! Approximately 75% of all incoming calls will ring twice, then drop (i.e. “Call Failed”). 90% of the time, the incoming call ring won’t transfer to Bluetooth audio (instead only ringing on your handset). (NOTE: Unpairing & repairing Bluetooth connections as well as Resetting All Network Settings did NOT solve this problem… as other Internet posters, forums, and articles can tell you.)


STREAMING AUDIO/MUSIC: In iOS 8.1.3, Bluetooth audio/music streamed fine from my iPhone to my vehicle, even with 3+ Bluetooth devices connected simultaneously. My vehicle’s Bluetooth does not support Bluetooth audio, so I have installed a Kinvo BTC450 Hands-Free Car Kit (aptX) to play streaming audio through my vehicle’s speakers. The only issue I had was that the iPhone does NOT allow manual selection of assigning specific Bluetooth devices specific functions unlike Android 4.0.4 and above (for example, with Android I could assign incoming/outgoing call functions & audio to my car Bluetooth, and streaming media audio to my Kinvo BTC450… with iPhone iOS 8.2 and prior you cannot do that so the phone Bluetooth fights to assign incoming/outgoing call functions & audio to one of the two devices… usually the one that boots up the fastest). With iOS 8.2, not only is this problem still here, but now if you have 3 or more Bluetooth devices connected (not only paired) simultaneously, then it is as if the iPhone has to buffer streaming audio every few seconds, which will pause or stutter the audio feed to the Kinvo BTC450 (or whatever Bluetooth device you use). This happens with ALL streaming audio feeds, whether it’s Pandora, iTunes Radio, Rhapsody (although it occurs less frequently with some apps than others). After unpairing and re-pairing my iPhone to the device, suddenly ALL AUDIO DID NOT WORK! After doing this several times, I resumed driving in silence… then after about 15 minutes all of a sudden the streaming audio (Pandora which I didn’t pause) started streaming through my car speakers again (although the stuttering/pausing audio issue was still present). Resetting All Network Settings did not have an effect on this problem either. (NOTE: Unpairing & repairing Bluetooth connections as well as Resetting All Network Settings did NOT solve this problem. This problem is only solved by connecting only 1-2 devices simultaneously and preventing any more devices from connecting as other Internet posters, forums, and articles can tell you.)


MY RECOMMENDATION: If you use multiple bluetooth devices simultaneously with your iPhone/iPad (especially 3 or more)… then AVOID iOS 8.2 AT ALL COSTS! If you already upgraded (as I have), then from what I understand it’s too late to downgrade to iOS 8.1.3 since Apple doesn’t “sign” that firmware anymore… so your choices are either to live with iOS 8.2... or switch to another phone manufacturer. If you don’t use Bluetooth or connect to multiple devices simultaneously (i.e. smartwatch, car Bluetooth, 3rd party car kit, radar detector, portable speaker, headphones, portable keyboard, etc) then iOS 8.2 may work OK for you. Hopefully iOS 8.3 will solve these Bluetooth issues… but based on Apple’s track record I wouldn’t hold my breath.

<Edited By Host>

Mar 31, 2015 10:45 AM in response to chokaay

I'm having similar problems with my Bluetooth. Phone will connect to my vehicle and I can listen to music off the phone through my car speakers, can accept phone calls as well BUT when I make/receive a phone call the call audio won't come through the car speakers, just the handset. Tried unpair and repair devices to fix the problem but that didn't work, updated to ios 8.2 and that didn't work either.

Apr 2, 2015 8:16 PM in response to chokaay

UPDATE 4/2/15: Tonight I tried to stream Bluetooth audio from Pandora and Rhapsody through my UE Boom. I had my Pebble Steel, Panasonic 6.0 DECT Link-to-Cell Cordless Phone System, and UE Boom connected via Bluetooth at the time. Bluetooth audio skipped 1-2 times per second. This issue is getting very frustrating... to the point where I want to throw my iPhone in the trash.

iOS update 8.2 bluetooth audio problem

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