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2010 MBP Won't Connect to the Internet

Hi I have a 2010 15" MacBook Pro. I am running Mac OS X 10.10.2 . All of a sudden yesterday it stopped connecting to the internet. I did the obvious things such as restarting my router, re-connecting to my Wi-Fi, restarting the computer, but nothing as worked. I logged onto my Windows 8 Boot Camp partition and the Internet is working fine. Do you have any suggestions on what to do? Again, it's working fine in Windows 8 so it can't be a dead wireless card.

MacBook Pro, OS X Yosemite (10.10.2)

Posted on Mar 12, 2015 8:01 AM

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Mar 12, 2015 11:01 AM in response to xrod1992

Please test after taking each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.

Step 1

Take the applicable steps in this support article. The Wireless Diagnostics program generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.

Be sure to test on more than one Wi-Fi network, if at all possible. A desktop computer can be tested with a mobile hotspot, such as the hotspot created by a cell phone. If the problem only exists on one network, then the access point of that network should be the focus of your attention, not the computer.

Step 2

Disconnect all USB 3 devices. If you don't know which are USB 3, disconnect all USB devices except keyboard and mouse.

Step 3

If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. If you find that Wi-Fi works better with Bluetooth disabled, you should use the 5 GHz Wi-Fi band. Your router may not support it; in that case, you need a new router.

Step 4

Open the Energy Saver pane in System Preferences and unlock the settings, if necessary. Select the Power Adapter tab, if there is one. Uncheck the box marked

Wake for Wi-Fi network access

if it's checked.

Step 5

Open the Network pane in System Preferences and make a note of your settings in the Wi-Fi service. It may be helpful to take screenshots of the various tabs in the preference pane. If the preference pane is locked, unlock it by clicking the padlock icon and entering your administrator password. Delete Wi-Fi from the service list on the left by selecting it and clicking the minus-sign button at the bottom. Then recreate the service by clicking the plus-sign button and following the prompts.

Step 6

In the Wi-Fi settings, select

Advanced... â–¹ TCP/IP â–¹ Configure IPv6: Link-local only

Click OK and then Apply.

Step 7

Reset the System Management Controller.

Step 8

Reset the PRAM.

Step 9

Launch the Keychain Access application. Search for and delete all AirPort network password items that refer to the network. Make a note of the password first. Turn Wi-Fi off and then back on. You'll be prompted for the password when you reconnect. Save it in the keychain.

Step 10

Make a "Genius" appointment at an Apple Store, or go to another authorized service center.

Mar 13, 2015 7:49 AM in response to Linc Davis

Updated: I followed all the steps you suggested Linc as well as going through and following some of the suggestions that spudnuty posted but nothing has worked. When I came home from work I tried using an ethernet cable and connecting to the internet that way but still not working. I even restored Mac OS X with my Time Machine backup to see maybe if something got corrupt but again no luck. Sometimes it connects to the Internet for about 30 seconds but then the connection dies out and stops. I have no clue what is going on and I'm using Windows 8 currently lol.


Something to note though, just when I was getting these Internet issues, I was watching a video on YT when Mac OS X popped up with an Update that I had to restart my computer. Well when I hit the 'restart' button the computer wouldn't restart and the video froze as well as the computer froze so I had to manually shut it off. I don't know if that helps but maybe some update got messed up or something which is causing this? Again excuse me for my ignorance if this has absolutely nothing to do with the issue I just wanted to let you guys know.

Mar 13, 2015 8:47 AM in response to xrod1992

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

2010 MBP Won't Connect to the Internet

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