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Since the 8.2 update only one iPad Air has the problem of Safari freezing. I updated iPad Mini X 2, iPhone 6, iPhone 6+, iPad Air X 2. I don't understand why only one of the devices is having the problem and also do not know how to resolve this issue. I would appreciate any input.
iPad Air, iOS 8.2
Hey there Sharon,
Welcome to Apple Support Communities.
It sounds like Safari stops responding intermittently on your iPad Air since updating it to the latest version of iOS. If you haven’t already, try restarting your device as shown in the article below.
Restart or reset your iPhone, iPad, or iPod touch - Apple Support
If the issue persists, you can also restore the iPad as shown here:
Use iTunes to restore your iOS device to factory settings - Apple Support
Ciao,
-Jason
I am having the same freezing problem with our iPad Air. Already tried everything above that was mentioned by Jason L, but it wasn't a permanent fix. Restored it to factory settings and reinstalled from back up which helped for a day or so, then the problem returned. Next i will try restoring it again, but start from scratch. If that doesn't work, we will make a genius appointment. I which Apple would offer a fix and update the 8.2 IOS.
Glad to hear I'm not the only one with this problem but I do wish Apple had a fix. I thought about wiping it and set it up from a backup but it sounds like that won't fix it either. Thanks for the input.
Yes. I just finished restoring it and then starting as a new iPad since the restore from previous backup was in a permanent fix. Signed in with my iCloud ID so most of my settings were preserved. However I had to re-sign into my YouTube account Facebook HBO go showtime Amazon prime etc. but I'm good at keeping my password so that wasn't too bad. Restoring from the last back up and help me for one or two days will see how long this fix holds
Sent from my iPhone
I am having exactly the same problem. Only having a problem when using Safari. I have tried resetting it but scared to do the restore. I use my ipad all the time for work and am worried I will make things worse!
We had to do a restore to orignal settings and start over as a new iPad. The restore and back up from previous back up didn't fix it. It is working much better now, but safari still gets a little buggy: when on Facebook, a pop up window comes up and unless you click okay, you can't continue. The whole thing freezes. I don't know what clicking okay does, but then it works fine. You would have to reinstall all of your apps and settings and passwords. If you sign in with iCloud, as least all of those setting are preserved even when starting over as a new iPad. Hopefully Apple will have a fix soon.
Update...I did a restore on the mini and did a erase all settings on the Air. At first, there was no improvement on either iPad. Then, the problem entirely disappeared on both iPads. I have no explanation for this but I hope the problem remains resolved. Good luck to everyone.
Apple need a fix for this asap, it's a totally unacceptable situation.. . Customers should not have to risk a restore on the basis that it might or might not fix a problem that Apple have created! At the moment my iPad is a useless piece of junk that can't browse the web!!!
I feel like I'm on an episode of "The I.T. Crowd" - Have you tried turning it on and off again? Have you back it up, then restored it? No, still not working.
Come on Apple - this is YOUR browser, sort it out with a new update ASAP.
8.2 update now Safari freezing on iPad Air
