citroenDS

Q: how to fix this error message?

I've just tried uploading my first book, produced in iBooks Author, but get the following error message:

 

Error ITMS-9000: "Unable to parse opt file: container.xml" at Book

 

Does anyone know what it means, and how to fix it?

MacBook Pro, OS X Mavericks (10.9.5)

Posted on Mar 12, 2015 9:25 AM

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Q: how to fix this error message?

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  • by citroenDS,Solvedanswer

    citroenDS citroenDS Mar 12, 2015 2:55 PM in response to citroenDS
    Level 1 (24 points)
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    Mar 12, 2015 2:55 PM in response to citroenDS

    I did lots of research before posting this, and found quite a few people have experienced the same problem.


    So after posting, I decided to phone Apple iBooks support too, and one remark in the conversation we had led me to the solution.  It might work for you too:

     

    "...have you double-checked the names of all the files to see if there are characters in there that might mess things up" (not word for word, but you know what i mean).

     

    I did, and there were.  I got rid of an asterisk, and a hyphen (both in just one file name) and tried again - and the upload went smoothly straightaway. 

     

    It's something you might know, but easily overlook.

     

    Thanks to Sara at Apple for reminding me - and hope it works for you too.