Jpaulking
Level 1 (0 points)

Q: I can't connect my MacBook Pro to personal hotspot

I can't connect my MacBook Pro to a personal hotspot.  I went through the normal steps to set up a personal hotspot.  I am able to connect my iPad Air to my iPhone 6+, but I cannot connect my MacBook Pro.  My personal hotspot shows up in the wifi menu, but when I choose it, it comes back with a message that it can't find the network.

iMac (27-inch, Late 2012), OS X Mavericks (10.9.2)

Posted on Mar 12, 2015 9:55 AM

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Jpaulking

Q: I can't connect my MacBook Pro to personal hotspot

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  • by Allen A,Helpful

    Allen A Allen A Mar 15, 2015 8:34 AM in response to Jpaulking
    Community Specialists
    Mar 15, 2015 8:34 AM in response to Jpaulking

    Howdy Jpaulking,

     

     

    The article linked below details how to go about using Wireless Diagnostics to resolve issues with connecting to Wi-Fi networks on your Mac.

     

    About Wireless Diagnostics
    https://support.apple.com/en-us/HT202663

     

     

    Sincerely,

    Allen

  • by Jpaulking,

    Jpaulking Jpaulking Mar 16, 2015 6:06 AM in response to Allen A
    Level 1 (0 points)
    Mar 16, 2015 6:06 AM in response to Allen A

    Hi Allen,

     

    Thanks for your response.

     

    I spent over an hour on the phone with Apple Tech. Support (levels 1 & 2).  We tried everything, including wireless diagnostics, re-doing internet configurations, deleting preference files, and several other steps.

     

    Occasionally we could get my MacBook Pro to connect to my iPhone, but it wasn’t consistent.  The tech. support guy kind of admitted its a bug.  He suggested I use a USB cable to connect the two…. and that does work evertime.

     

    Thanks again,

    Paul