Problem Transferring Music

I have a new iPhone 6. I have backed up my old iPhone 4s and restored it to the new iPhone 6 successfully with one exception. Music and ringtones did not transfer over. Any help as to what I am doing wrong would be appreciated. I used iTunes backup and restore from my iTunes account which shows both phones as still part of the account. The laptop I am using is "authorized" and is a Windows 8.1 OS.

iPhone 6, iOS 8.1.3, From iPhone 4s

Posted on Mar 12, 2015 11:27 AM

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4 replies

Mar 15, 2015 9:33 AM in response to dcuttler

Good morning dcuttler,

I understand you backed up your iPhone 4s uing iTunes and set up your iPhone 6 by restoring from that backup. If your music and ringtones did not transfer over, here are a few things you can try:

Manually sync with your iTunes Library

When you backed up your iPhone, did you transfer your iPhone purchases to your iTunes library? If so, all of your music (imported from CDs, downloaded from the iTunes Store) and playlists should still be in your iTunes library. You can choose which content you want to sync to your new device.

Manage content manually on your iPhone, iPad, and iPod - Apple Support
https://support.apple.com/en-is/HT201593

Download Past Purchases

You can choose to download any music that you have purchased from the iTunes Store to your new iPhone. Here's how:

Download past purchases - Apple Support
https://support.apple.com/en-is/HT201272

Ringtones

The article below will explain how to restore the ringtones you purchased:

Restore missing tones on your iPhone, iPad, or iPod touch running iOS 8.1.1 - Apple Support
https://support.apple.com/en-us/HT204076


I hope this information helps ....


- Judy

Mar 15, 2015 9:54 AM in response to judysings

@judysings Thank you for the very informative post. My problem is slightly different. I have no clue what triggered this but yesterday i realised that my iphone 6 didnt have any of the music that were in a playlist. In itunes under the on the device.. all music is showing however that music is somehow not syncing to the iphone. Then i updated to iOS 8.2 hoping it would resolve the issue but to no avail.

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Problem Transferring Music

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