phstephenson
Level 1 (5 points)
Mac App Store

Q: my online iCloud mail stopped working, but still works on my client (mail). Any ideas what's wrong?

My iCloud online mail stopped working a week ago. It still works on my email client, but not online. Which kind of makes it useless while travelling. No amount of workarounds seem to help, and apples support ought to be named: NONSUPPORT. They have no interest in this or any other problem that doesn't involve new hardware.

MacBook Air, iOS 8.2

Posted on Mar 12, 2015 2:43 PM

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phstephenson

Q: my online iCloud mail stopped working, but still works on my client (mail). Any ideas what's wrong?

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  • Helpful answers

  • by bobby_d,

    bobby_d bobby_d Mar 15, 2015 12:18 PM in response to phstephenson
    Level 3 (770 points)
    Mar 15, 2015 12:18 PM in response to phstephenson

    Greetings phstephenson,

     

    Based on your post, it seems you are unable to access the email associated with your iCloud account. That does sound troublesome. Just so we are on the same page, you're only having issues while attempting to access your mail via icloud.com? Have you tried using a different browser at any point? I've located an article which contains some steps you may want to explore:

     

    iCloud: Troubleshooting iCloud Mail - Apple Support

     

    If you can't access iCloud Mail at iCloud.com

     

    1. Check the System Status page to find out whether any known issues are affecting iCloud Mail.
    2. Make sure that you're using a supported browser and that your browser is up to date: Choose Software Update from the Apple () menu and install any available Safari updates, as well as any security and OS X updates. Instructions for updating other browsers should be available from the built-in or online help for those browsers.
    3. If your iCloud Mail issue occurs only when using a particular browser, try clearing that browser's cache:
      • Safari 6 or later: Choose Reset Safari from the Safari menu, then select the "Clear history" checkbox and click Reset. Or choose Develop > Empty Caches (if you don't have a Develop menu, choose Safari > Preferences, click the Advanced icon, then select the “Show Develop menu in menu bar” checkbox).
      • Safari 5 and earlier: Choose Empty Cache from the Safari menu.
      • Other browsers: instructions should be available from the built-in or online help for the browser.
    4. If you're having issues accessing iCloud Mail from one location or Internet connection but not another, contact your Internet Service Provider (ISP) or network administrator. Some Internet configurations intentionally or unintentionally prevent access to certain websites or services, such as iCloud Mail.

     

    Thank you for contributing to Apple Support Communities.

     

    Best,

    Bobby_D

  • by phstephenson,

    phstephenson phstephenson Mar 15, 2015 12:39 PM in response to bobby_d
    Level 1 (5 points)
    Mac App Store
    Mar 15, 2015 12:39 PM in response to bobby_d

    I'll try those. It happens with either Safari or Chrome. Everything is up to date. It doesn't happen using email client Mail or forwarded to a GMail online account--which I started doing after a week of Fatal Error messages.

     

    Peter H Stephenson,PhD

    Professor emeritus

    Anthropology, U Victoria

  • by phstephenson,

    phstephenson phstephenson Mar 15, 2015 2:24 PM in response to bobby_d
    Level 1 (5 points)
    Mac App Store
    Mar 15, 2015 2:24 PM in response to bobby_d

    Thanks, but None of that worked. I can use iCloud drive and all the rest. Just not mail. I can get mail using the Mail email client or by using forward via Gmail. Which I just started doing becase I can't receive it via iCloud. Giving serious thought to just switching everything to another mail address. Peter

  • by bobby_d,

    bobby_d bobby_d Mar 15, 2015 2:53 PM in response to phstephenson
    Level 3 (770 points)
    Mar 15, 2015 2:53 PM in response to phstephenson

    phstephenson,

     

    I found additional information which may help. Have you reviewed your email client's settings to make sure it isn't removing the messages from the server when they are received? 

     

    iCloud: Mail overview

     

     

    You can send, receive, and organize email by using the Mail app on iCloud.com from a Mac or Windows web browser. New mail you send and changes you make to your inbox and folders are automatically pushed to devices you set up for iCloud Mail. On your iOS devices and Mac computers, changes are pushed to the Mail app, and on your Windows computer, changes are pushed to Microsoft Outlook. No matter which device you use to send, receive, or organize email, the changes are updated everywhere, so you never have to connect your iOS device to your computer to keep your inbox and mail folders current.

    iCloud also keeps Mail rules, signatures, flag names, and Smart Mailboxes up to date on your iOS devices with iOS 6 or later, your Mac with OS X v10.8 or later, and iCloud Mail. If your iOS devices and Mac computers are also set up for iCloud Contacts, iCloud keeps your Mail VIP senders and recent recipients list up to date on those devices.

    Access iCloud Mail from a web browser

    If your Apple ID doesn’t end with @icloud.com, @me.com, or @mac.com, you must set up an @icloud.com email address before you can access iCloud Mail on iCloud.com.

    To access iCloud Mail on iCloud.com, go to icloud.com/#mail and sign in using your Apple ID (the one you use with iCloud) or your @icloud.com email address (not an alias).

    If you only see Pages, Numbers, Keynote, and Settings on iCloud.com, your account just has access to iCloud web-only features. To gain access to iCloud Mail and other iCloud features, set up iCloud on your iOS device or Mac.

    If youʼre already using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Mail.

    When accessing iCloud Mail, make sure you use a browser recommended in the Apple Support article System requirements for iCloud.

     

    Cheers,

    Bobby_D

  • by phstephenson,

    phstephenson phstephenson Mar 16, 2015 6:01 AM in response to bobby_d
    Level 1 (5 points)
    Mac App Store
    Mar 16, 2015 6:01 AM in response to bobby_d

    Thanks. None of that seemed relevant. It's set up as IMAP. it's all left on the sever. I can access via *********, or @me.com. Just not online. This started, out of the blue a week ago. It's a bug.

     

    Peter H

     

    ******

     

    <Personal Information Edited by Host>

  • by phstephenson,

    phstephenson phstephenson Mar 15, 2015 5:39 PM in response to bobby_d
    Level 1 (5 points)
    Mac App Store
    Mar 15, 2015 5:39 PM in response to bobby_d

    I also tried downloading Firefox.  But I can’t sign on at all with that one. This is the error report using Safari.

    IS FATAL

    true

     

    APPLICATION NAME

    mail

     

    TITLE

    Mail could not be loaded

     

    MESSAGE

    There was a problem loading the application due to a possible network error or missing resources. Please try again.

     

    LOG

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG: MAIL in main()

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG: Creating local CK.User object

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG: Creating local CK.AccountPreferences object

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG: -->  Request 1:   POST to https://p07-mailws.icloud.com:443/wm/preference?clientBuildNumber=15B.9bb3ce9&cl ientId=168A339C-5F4C-4B05-85DA-C9B8A251C522&dsid=1353536078,  headers: Content-Type=text/plain,  body: (omitted)

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG:

  • by phstephenson,

    phstephenson phstephenson Mar 15, 2015 5:41 PM in response to bobby_d
    Level 1 (5 points)
    Mac App Store
    Mar 15, 2015 5:41 PM in response to bobby_d

    I tried using Firefox (downloaded just to see) and it won't work with iCloud at all.  It actually identifies the apple server as untrustworthy.

    The detailed error message I receive follows:

    IS FATAL

    true

     

     

    APPLICATION NAME

    mail

     

     

    TITLE

    Mail could not be loaded

     

     

    MESSAGE

    There was a problem loading the application due to a possible network error or missing resources. Please try again.

     

     

    LOG

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG: MAIL in main()

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG: Creating local CK.User object

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG: Creating local CK.AccountPreferences object

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG: -->  Request 1:   POST to https://p07-mailws.icloud.com:443/wm/preference?clientBuildNumber=15B.9bb3ce9&cl ientId=168A339C-5F4C-4B05-85DA-C9B8A251C522&dsid=1353536078,  headers: Content-Type=text/plain,  body: (omitted)

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG: ----------------> Request out: /wm/preference-list-->1426466129609/1

      wmsid: null

      params: {"locale":"en-us","timeZone":"US/Pacific"}

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG: SC.Object:sc1473:dispatch('load content')

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG: SC.Object:sc2647:dispatch('noContent')

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG:   "6.2 pop up View" handled event 'noContent' with a transition to "6.2.2 No Content"

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG:     -> entering "6.2.2 No Content"

    Mon, 16 Mar 2015 00:35:29 GMT:  WARN:  REJECTING SERVER RESPONSE CoreMail.MailRequest.willReceive:

      Status:0

      Request:/wm/preference

      Wmsid:null

      Redirect Count:1

      Timeout Redirect Count:1

      ResponseText:

     

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG: -->  Request 2:   POST to https://p07-mailws.icloud.com:443/wm/preference?clientBuildNumber=15B.9bb3ce9&cl ientId=168A339C-5F4C-4B05-85DA-C9B8A251C522&dsid=1353536078,  headers: Content-Type=text/plain,  body: (omitted)

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG: ----------------> Request out: /wm/preference-list-->1426466129609/1

      wmsid: null

      params: {"locale":"en-us","timeZone":"US/Pacific"}

    Mon, 16 Mar 2015 00:35:29 GMT:  ERROR: GIVING UP ON RETRIES, CoreMail.MailRequest.willReceive:

    responseText: ,

    this._redirectCount: 1

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG: <--  Response 2:  0  (58ms),  headers:   body: (empty)

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG: <---------------- Request in: /wm/preference-list-->1426466129609/1,httpStatus: 0,round trip time: 58ms, wmsid: null

    Mon, 16 Mar 2015 00:35:29 GMT:  ERROR: retrieveResponseError:

      ServerPreferencesDataSource.retrieveResponse

      error:-1/0

      guid:serverPrefsGuid

    Mon, 16 Mar 2015 00:35:29 GMT:  ERROR: Bootstrap error: Preferences.RefreshError

     

     

     

     

    TYPE

    server

     

     

    APP STATECHART

    SC.Statechart:sc1030

      initialized: true

      name: cloudos-statechart

      current-states: [

        active.springboard.displayingSpringboard.springboard

      ]

      state-transition:

        active: false

        suspended: false

      handling-event: false

     

     

     

     

    BUILD NUMBER

    15B.169e9f7

     

     

    TIME

    Sun Mar 15 2015 17:35:31 GMT-0700 (PDT)        (1426466131592)

     

     

    HOST

    www.icloud.com

     

     

    USER AGENT

    Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_2) AppleWebKit/600.3.18 (KHTML, like Gecko) Version/8.0.3 Safari/600.3.18

     

     

    DSID

    1353536078

     

     

    ENVIRONMENT

    PROD

     

     

    RECENT LOG MESSAGES

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG: MAIL in main()

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG: Creating local CK.User object

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG: Creating local CK.AccountPreferences object

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG: -->  Request 1:   POST to https://p07-mailws.icloud.com:443/wm/preference?clientBuildNumber=15B.9bb3ce9&cl ientId=168A339C-5F4C-4B05-85DA-C9B8A251C522&dsid=1353536078,  headers: Content-Type=text/plain,  body: (omitted)

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG: ----------------> Request out: /wm/preference-list-->1426466129609/1

      wmsid: null

      params: {"locale":"en-us","timeZone":"US/Pacific"}

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG: SC.Object:sc1473:dispatch('load content')

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG: SC.Object:sc2647:dispatch('noContent')

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG:   "6.2 pop up View" handled event 'noContent' with a transition to "6.2.2 No Content"

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG:     -> entering "6.2.2 No Content"

    Mon, 16 Mar 2015 00:35:29 GMT:  WARN:  REJECTING SERVER RESPONSE CoreMail.MailRequest.willReceive:

      Status:0

      Request:/wm/preference

      Wmsid:null

      Redirect Count:1

      Timeout Redirect Count:1

      ResponseText:

     

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG: -->  Request 2:   POST to https://p07-mailws.icloud.com:443/wm/preference?clientBuildNumber=15B.9bb3ce9&cl ientId=168A339C-5F4C-4B05-85DA-C9B8A251C522&dsid=1353536078,  headers: Content-Type=text/plain,  body: (omitted)

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG: ----------------> Request out: /wm/preference-list-->1426466129609/1

      wmsid: null

      params: {"locale":"en-us","timeZone":"US/Pacific"}

    Mon, 16 Mar 2015 00:35:29 GMT:  ERROR: GIVING UP ON RETRIES, CoreMail.MailRequest.willReceive:

    responseText: ,

    this._redirectCount: 1

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG: <--  Response 2:  0  (58ms),  headers:   body: (empty)

    Mon, 16 Mar 2015 00:35:29 GMT:  DEBUG: <---------------- Request in: /wm/preference-list-->1426466129609/1,httpStatus: 0,round trip time: 58ms, wmsid: null

    Mon, 16 Mar 2015 00:35:29 GMT:  ERROR: retrieveResponseError:

      ServerPreferencesDataSource.retrieveResponse

      error:-1/0

      guid:serverPrefsGuid

    Mon, 16 Mar 2015 00:35:29 GMT:  ERROR: Bootstrap error: Preferences.RefreshError