iPad Mail app crashing upon launch

SAME problem. Have tried rebooting, loading from different ways; nothing works. All still crash upon launch. Am moving to Yahoo & Gmail apps.

Try this: If you can access your mail on a computer or using another app, create a new folder and move all the mail currently in your inbox to that folder. Now go back to the mail app & see if it will open. My mail has crashed off & on but I have always been able to get back into it by swiping up the crashed window then immediately reopening the app. Then I can go through my emails & see which ones are causing the problem. If I open a problematic email then close the app, the next time I open the app it will crash again.

I'm also wondering if turning off Preview to None instead of two lines might make a difference. it's like the app cannot handle certain formatting or large attachments though this problem only started for me after updating to iOS 8.1.3. I haven't made the jump to 8.2 yet.

If it has NEVER been jailbroke, here are some standard repair procedures:

First, try a system reset. It cures many ills and it's quick, easy and harmless...

Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.

If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow the on-screen directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."

At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.

If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here. You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again. Also, read this.

THANK YOU, Philly_Phan! The backup and Restore did it -- and I have tried EVERYTHING else others have suggested without getting the desired result. Mail is working once again and all'so well. I will cancel my trip to and appointment with the local Apple Genius desk. Thanks again!

james from wilmington wrote:

THANK YOU, Philly_Phan! The backup and Restore did it -- and I have tried EVERYTHING else others have suggested without getting the desired result. Mail is working once again and all'so well. I will cancel my trip to and appointment with the local Apple Genius desk. Thanks again!

Happy to help.

The Restore action via iTunes fixed it for me too.

Relatively painless!

Thank you

There should be a bug in the mail app, never solved (my iOS is ver 8.4 (12H143). At least it could be a useful function to delete the mail cache!

Now my Mail app is still crashing after to have tryed to send a mail with 3 normal pictures in attachment. The app was hanging so I have quit mail to relaunch the app, but without result, now the app is continuosaly crashing.

I've just tryed the reset, hard reset, deleted and rebuild the mail accounts, and performed also a iPad normal restoration...nothing.

In Xcode I can see the console messages about the crash log. Here is it, maybe anyone can find a solution (I hope Apple support will do it!)

Aug 4 02:46:39 iPad SpringBoard[41] <Warning>: [MPUSystemMediaControls] Enabling lock screen media controls updates for screen turning on.

Aug 4 02:46:39 iPad backboardd[52] <Notice>: MultitouchHID: detection mode: 255->5 (deferring until bootloaded)

Aug 4 02:46:39 iPad SpringBoard[41] <Warning>: [MPUSystemMediaControls] Updating supported commands for now playing application.

Aug 4 02:46:39 iPad backboardd[52] <Notice>: MultitouchHID: device bootloaded

Aug 4 02:46:39 iPad backboardd[52] <Notice>: MultitouchHID: detection mode: 5->5

Aug 4 02:46:40 iPad backboardd[52] <Notice>: MultitouchHID: detection mode: 5->0

Aug 4 02:46:41 iPad locationd[59] <Notice>: Gesture EnabledForTopCLient: 0, EnabledInDaemonSettings: 0

Aug 4 02:46:42 iPad UserEventAgent[18] <Warning>: Tracking com.apple.mobilemail (via activity)

Aug 4 02:46:42 iPad locationd[59] <Notice>: Gesture EnabledForTopCLient: 0, EnabledInDaemonSettings: 0

Aug 4 02:46:42 iPad MobileMail[159] <Warning>: Autoselection cancelled for message 35406

Aug 4 02:46:43 iPad MobileMail[159] <Notice>: (Note ) MC: Loaded Message.framework

Aug 4 02:46:43 iPad MobileMail[159] <Warning>: ### Failed to Soft Linked: /System/Library/PrivateFrameworks/Sharing.framework/Sharing

Aug 4 02:46:45 iPad syncdefaultsd[169] <Notice>: (Note ) marked "com.me.keyvalueservice" topic as "opportunistic" on <APSConnection: 0x17e6fd30>

Aug 4 02:46:48 iPad syncdefaultsd[169] <Notice>: (Note ) marked "com.me.keyvalueservice" topic as "enabled" on <APSConnection: 0x17e6fd30>

Aug 4 02:46:52 iPad SpringBoard[41] <Warning>: Forcing crash report of <FBApplicationProcess: 0x19532030; MobileMail; pid: 159> (reason: 1, description: com.apple.mobilemail failed to scene-update in time)

Aug 4 02:46:52 iPad backboardd[52] <Warning>: CoreAnimation: timed out fence 26263

Aug 4 02:46:53 iPad ReportCrash[170] <Error>: task_set_exception_ports(B07, 400, D03, 0, 0) failed with error (4: (os/kern) invalid argument)

Aug 4 02:46:53 iPad ReportCrash[170] <Notice>: Saved report to /Library/Logs/CrashReporter/stacks+MobileMail-2015-08-04-024653.ips

Aug 4 02:46:53 iPad SpringBoard[41] <Warning>: Finished crash reporting.

Aug 4 02:46:53 iPad SpringBoard[41] <Warning>: BSXPCMessage received error for message: Connection interrupted

Aug 4 02:46:53 iPad syncdefaultsd[169] <Notice>: (Note ) marked "com.me.keyvalueservice" topic as "opportunistic" on <APSConnection: 0x17e6fd30>

Aug 4 02:46:53 iPad SpringBoard[41] <Warning>: Unable to get short BSD proc info for 159: No such process

Aug 4 02:46:53 iPad SpringBoard[41] <Warning>: Unable to get short BSD proc info for 159: No such process

Aug 4 02:46:53 iPad locationd[59] <Notice>: Gesture EnabledForTopCLient: 0, EnabledInDaemonSettings: 0

Aug 4 02:46:54 iPad backboardd[52] <Warning>: CoreAnimation: timed out fence 251b3

Aug 4 02:46:54 iPad backboardd[52] <Warning>: CoreAnimation: updates deferred for too long

Aug 4 02:47:00 iPad com.apple.xpc.launchd[1] (UIKitApplication:com.apple.mobilemail[0x334e][159]) <Notice>: Service exited due to signal: Killed: 9

Aug 4 02:47:00 iPad com.apple.xpc.launchd[1] (UIKitApplication:com.apple.mobilemail[0x334e]) <Notice>: Service only ran for 9408 seconds. Pushing respawn out by 2147474239 seconds.

Aug 4 02:47:01 iPad SpringBoard[41] <Warning>: Application 'UIKitApplication:com.apple.mobilemail[0x334e]' exited abnormally via signal.

Aug 4 02:47:01 iPad assertiond[53] <Warning>: pid_suspend failed for <BKNewProcess: 0x17589630; com.apple.mobilemail; pid: 159; hostpid: -1>: Unknown error: -1, Unknown error: -1

Aug 4 02:47:01 iPad assertiond[53] <Warning>: Could not set priority of <BKNewProcess: 0x17589630; com.apple.mobilemail; pid: 159; hostpid: -1> to 2, priority: No such process

Aug 4 02:47:01 iPad assertiond[53] <Warning>: Could not set priority of <BKNewProcess: 0x17589630; com.apple.mobilemail; pid: 159; hostpid: -1> to 4096, priority: No such process

Aug 4 02:47:01 iPad kernel[0] <Notice>: xpcproxy[171] Container: /private/var/mobile/Containers/Data/Application/D57092FE-12FC-4B64-8A85-6D4ECDD 80B77 (sandbox)

Aug 4 02:47:01 iPad MobileMail[171] <Error>: assertion failed: 12H143: libxpc.dylib + 51923 [7FF71721-5624-3DDE-9615-146A4D8B7197]: 0x7d

Aug 4 02:47:01 iPad Unknown[171] <Error>:

Aug 4 02:47:01 iPad wifid[65] <Error>: WiFi:[460342021.571604]: Disable WoW requested by "MobileMail"

Aug 4 02:47:01 iPad MobileMail[171] <Warning>: WiFi is associated YES

Aug 4 02:47:01 iPad MobileMail[171] <Warning>: WiFi is associated YES

Aug 4 02:47:04 iPad syncdefaultsd[169] <Notice>: (Note ) marked "com.me.keyvalueservice" topic as "enabled" on <APSConnection: 0x17e6fd30>

Aug 4 02:47:06 iPad MobileMail[171] <Warning>: Attempting to badge the application icon but haven't received permission from the user to badge the application

Aug 4 02:47:06 iPad locationd[59] <Notice>: Gesture EnabledForTopCLient: 0, EnabledInDaemonSettings: 0

Aug 4 02:47:07 iPad MobileMail[171] <Warning>: Attempting to badge the application icon but haven't received permission from the user to badge the application

Aug 4 02:47:09 iPad SpringBoard[41] <Notice>: (Error) NPSLogging: <NPSDomainAccessor.m +[NPSDomainAccessor resolveActivePairedDevicePairingID:pairingDataStore:]:41> Failed to resolve pairing ID ((null)) or data store ((null)) for active device

Aug 4 02:47:28 iPad timed[33] <Notice>: (Note ) CoreTime: Current mcc: '0' simulated:'0'.

Aug 4 02:47:28 iPad timed[33] <Notice>: (Note ) CoreTime: Received timezone "Europe/Rome" from "Location" with mcc 0

Aug 4 02:47:28 iPad timed[33] <Notice>: (Note ) CoreTime: Not setting time zone to Europe/Rome from Location because time zone is unchanged

Aug 4 02:47:29 iPad locationd[59] <Notice>: NETWORK: requery, 0, 0, 0, 0, 1, items, fQueryRetries, 0, fLastRetryTimestamp, 0.0

Aug 4 02:47:29 iPad locationd[59] <Notice>: NETWORK: query, cells, 0, 0, 0, 0, wifis, 1

Deleting the iCloud account, the Mail app now works fine....ahahha ****. I've rebuild all my accounts. ****, one hour of live lost.

I solved with your suggestion! Just copied all emails from inbox in a new folder; than come back to my Ipad and MAIL start again to work! thank you!

Thank you very much for the explicit instructions. All is well between my Padi and I again. You're the best Philly-Phan!

Happy to help.