I can't get the upgrades to my existing apps. I am logged in my account and I have already tried to log off and on again, but when I try to upgrade them, a window pops out asking to log in the app store, but with another email that I can't change, so that I'm forever without getting the new versions of the existing apps. How can I fix that?
MacBook Pro with Retina display, OS X Yosemite (10.10.2)
Do you recognize the email address, or is it one you've never seen?
Do you recognize the email address, or is it one you've never seen?
I recognize it, it's from my sister-in-law, but I can't find any way of changing it.
At least one product fromthe App Store was installed while signed in with the other ID. You'll either have to sign in with that ID to update it, or remove it and install while signed in with your ID. If you don't know which products are involved, see below.
1. Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard by pressing the key combination command-C.
2. In the Finder, press command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select
Other...
A sheet will drop down. In that sheet, select
Raw Query
as the criterion, then click OK or press return.
Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
3. The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
4. At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Move each such item to the Trash, after quitting it if it's running. You may be prompted for your administrator password. Empty the Trash.
5. Quit and relaunch the App Store. Test.
If you find these instructions confusing, ask for an alternative method.
It worked, but now I've got another problem. Some of the programs I uninstalled where mac essentials (pages, iMovies, keynote) and now I have no option to get it back except to buy it again????
That's right, you have no other option.
can't upgrade my apps
