Mike Halliday
Level 1 (9 points)
Windows Software

Q: BCA  - New macbook pro - can't download windows support software

I've bought one of the new macbook pro retina 13" (with the force touchpad) and I'm trying to get windows 8.1 up and running via bootcamp.

 

However, i can't get the windows support software. Trying to download it via Boot Camp Assistant results in the message 'can't install the software because it is not currently available from the software update server'.

 

As a workaround to at least get windows installed (as directed from Apple support via chat) i downloaded the latest manually available software - Boot Camp Support Software 5.1.5640

 

this allowed me to install windows. However when windows finally booted i get the message 'this version of bootcamp is not intended for this computer model'. This also happens when i try and run the bootcamp software manaully within windows. i've also tried the support software 5.1.5621 which produces the same result.

 

Any ideas anyone? I get the impression the Apple server is either down, or they haven't yet put out the support software for the new macbooks.

 

Mike

MacBook Pro with Retina display, OS X Yosemite (10.10.2)

Posted on Mar 12, 2015 5:54 PM

by markmh,Solvedanswer
markmh markmh
Level 1 (10 points)
A:

Hello Mike,

 

I've been having the same issue, tried the same steps to resolve but no joy. As of 2am (GMT) I'm happy to report that I've just been able to download the Support Software using the BCA on this rMBP 13, OS X 10.10.2. If you try the process again it should now be working. If not, I can try and upload the package to some repository for you.



Posted on Mar 12, 2015 7:16 PM

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Mike Halliday

Q: BCA  - New macbook pro - can't download windows support software

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  • by markmh,Solvedanswer

    markmh markmh Mar 12, 2015 7:16 PM in response to Mike Halliday
    Level 1 (10 points)
    Mar 12, 2015 7:16 PM in response to Mike Halliday

    Hello Mike,

     

    I've been having the same issue, tried the same steps to resolve but no joy. As of 2am (GMT) I'm happy to report that I've just been able to download the Support Software using the BCA on this rMBP 13, OS X 10.10.2. If you try the process again it should now be working. If not, I can try and upload the package to some repository for you.



  • by Loner T,

    Loner T Loner T Mar 12, 2015 7:35 PM in response to markmh
    Level 7 (24,855 points)
    Safari
    Mar 12, 2015 7:35 PM in response to markmh

    markmh wrote:

     

    Hello Mike,

     

    I've been having the same issue, tried the same steps to resolve but no joy. As of 2am (GMT) I'm happy to report that I've just been able to download the Support Software using the BCA on this rMBP 13, OS X 10.10.2. If you try the process again it should now be working. If not, I can try and upload the package to some repository for you.



    Can you post the version in BootCamp.xml? It will look similar to the following...

    <BuildInfo BuildNumber="5621" ProductName="Boot Camp">

            <MsiInfo>

                    <ProductManufacturer>Apple Inc.</ProductManufacturer>

                    <ProductVersion>5.1.5621</ProductVersion>

    Just checked the date on the catalog...

    <date>2015-03-13T01:25:02Z</date>

  • by Cheesem808,

    Cheesem808 Cheesem808 Mar 12, 2015 8:13 PM in response to Loner T
    Level 1 (0 points)
    Mar 12, 2015 8:13 PM in response to Loner T

    The latest version for 2015 early MBP:

     

    <BuildInfo BuildNumber="5879" ProductName="Boot Camp">

      <MsiInfo>

      <ProductManufacturer>Apple Inc.</ProductManufacturer>

      <ProductVersion>5.1.5879</ProductVersion>

     

     

    I'm up and running with Windows 8.1, not a hitch!

  • by Loner T,

    Loner T Loner T Mar 12, 2015 8:40 PM in response to Cheesem808
    Level 7 (24,855 points)
    Safari
    Mar 12, 2015 8:40 PM in response to Cheesem808

    Cheesem808 wrote:

     

    The latest version for 2015 early MBP:

     

    <BuildInfo BuildNumber="5879" ProductName="Boot Camp">

      <MsiInfo>

      <ProductManufacturer>Apple Inc.</ProductManufacturer>

      <ProductVersion>5.1.5879</ProductVersion>

     

     

    I'm up and running with Windows 8.1, not a hitch!

     

    Thanks. The Retina iMac 5K was .5766.

  • by Mike Halliday,

    Mike Halliday Mike Halliday Mar 14, 2015 4:06 PM in response to Loner T
    Level 1 (9 points)
    Windows Software
    Mar 14, 2015 4:06 PM in response to Loner T

    Thanks all, looks like either servers were down or software was late to the party - the following day everything downloaded fine and it's now all up and running.