Had to restore iPhone, now can't do iCloud backup

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QwertyMan11 Author

Level 1

45 points

Had to restore iPhone, now can't do iCloud backup

I had to do a full restore on my iPhone 6. Backed up on iTunes on computer first, an an iCloud backup.

Did restore, from iTunes, set back up etc. I normally use iCloud for backups, I have 20Gb plan.

Now I tried to initiate an iCloud backup it says not enough space.

Says my iCloud photo library is 13.5Gb, next iPhone backup is 5.8Gb, so not enough space.

Before restore it was backing up fine, so presume that after restore it's "ID" or something?

Anyone help I'm stuck....

few notes...

iCloud photo library beta was on before and after restore

Optimise iPhone storage is checked

Last iCloud backup states 1.8Gb.

I think my iPhone after the restore has changed ID/device no/hash ID or something. I've just opened my bank app and it's required me to "register my device for banking". This previously was registered so my bank app had identified it as a new device and I had to go through the registration process again..

iMac, OS X Yosemite (10.10)

Posted on Mar 13, 2015 2:11 AM

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Answer 1

jeremy_v

Community Specialist

Mar 15, 2015 4:14 PM in response to QwertyMan11

Hi QwertyMan11,

Thanks for participating in the Apple Support Communities.

You may find these tips helpful if iCloud doesn't have enough storage space to create a new backup after you've restored your iPhone:

Get help creating an iCloud backup - Apple Support

I can't back up because there's not enough storage available.

If your iCloud storage reaches its maximum capacity, you can take any of these actions:

Upgrade your iCloud storage plan.

Create a smaller backup:

Select which apps to back up. Include only the apps that contain important data.

Delete unwanted photos and videos before backing up. You can also save the photos and videos to your computer before deleting them.

Turn off backup for Photo Library (or Camera Roll in iOS 7), especially if you already back up your photos to your computer. (My Photo Stream isn't a backup of your photos.)

Delete old messages from your device, especially messages with attachments. To delete a message, swipe over it, then tap Delete.

Delete items that you no longer need from iCloud. You can save them to your computer before deleting them. For example, you can:

Delete old backups, such as backups for devices you no longer have.

Delete app data or documents.

Delete old email messages, especially messages with attachments.

Sincerely,

Jeremy

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