noraeg09

Q: Blue screen after update

I recently updated my iPad (4th gen)  and when it was time to install the screen went blue and then shut down. I've tried to restart it by holding the lock and home button and connecting it to my laptop but nothing has worked.

iPad (4th gen) Wi-Fi, iOS 8.2

Posted on Mar 12, 2015 7:27 PM

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Q: Blue screen after update

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  • by bobby_d,

     bobby_d bobby_d Mar 15, 2015 1:59 PM in response to noraeg09
    Level 3 (770 points)
    Mar 15, 2015 1:59 PM in response to noraeg09

    Greetings noraeg09,

    Based on your post, it seems you are unable to access your iPad due to an update issue. At this point, I would recommend placing the device into recovery mode and restoring it to factory settings. At any point have you create a backup via iCloud or iTunes? 

     

    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

     

    Use recovery mode

    You might need to use recovery mode to restore your device in these cases:

    • iTunes doesn't recognize your device or says it's in recovery mode.
    • You see the Apple logo onscreen for several minutes with no progress bar.
    • You see the Connect to iTunes screen.

    Learn what to do if you see the progress bar onscreen for several minutes.

    To put your device into recovery mode, follow these steps:

    1. Turn off your device and leave it off.
    2. Plug in your device's USB cable to a computer with iTunes. 
    3. Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.

    4. When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again. 

    When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.

     

    Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.

     

    Get more help

    Learn what to do if you don't see your device in iTunes for OS X, or in iTunes for Windows.

    If you put your device into recovery mode by mistake, restart it. Or you can wait 15 minutes and your device will exit recovery mode by itself.

     

    Thank you for contributing to Apple Support Communities.

     

    Best,

    Bobby_D