Security questions
HI :
how could i get my security questions back or simply reste them , in case i have forgotten my rréponses and my second e-mail passWord , please help me to deal with
regards
HI :
how could i get my security questions back or simply reste them , in case i have forgotten my rréponses and my second e-mail passWord , please help me to deal with
regards
If you can't remember them and don't have access to your rescue email account then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : Contact Apple for help with Apple ID account security
If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html
When they've been reset you can then update your rescue email address to an account that you have access to for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
aaccording to apple you are out of luck if you can't answer the questions and you have no rescue email you are forever locked out. AND dont come here looking for other user experience because tthey will take it down if the don't lime it
Who did you contact ? As long as they can confirm your id and that it's your account Support should be able to reset the questions for you, their page for resetting them, If you forgot the answers to your Apple ID security questions - Apple Support, includes :
If you couldn't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, contact Apple Support. Apple may ask you to generate a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address.
Is that how you contacted them ?
I contacted them by email and Apple security by phone multiple times. It was supposedly escalated to engineering who replied they had no way to unlock the account if I don't know the answer to the question or have a rescue email. Security was able to confirm my identify multiple ways but still state they cannot help me. I offered to have my attorney draw up a legal document to confirm my identity -- no luck there. There are at least 4096 variations of the answer to my favorite teacher - I can try 6 answers every 8 hours it will take me 102 days if I don't sleep. I think their system could be corrupted the actual question is "what's the name of my favorite teacher?".
To reset the security question, iTunes Department is in need of some info to reset your questions.
E.g.: If you saved up your phone number, they can send you a SMS code.
If you know your password you can sign in to appleid.apple.com and then generate a PIN and tell it to iTunes advisor..? What's next ? If iTunes advisor gets two correct info, he can reset your questions immediately and then you will sign in to appleid.apple.com and then system will ask you to create new questions!
They confirmed that the password hasn't changed since 2010 and I know the password but I am locked out and need to answer the security question. Without the password - which I know- or the security question answers they say they cannot help. So net net - no password, no security question answer - no access. The temporary pin only works if you can access the account....I know my password ..... so frustrating
Well, I can understand how that security question issue is frustrating, you can contact to CR in Apple and try to get help.
Device code, device serial number, sms code, support pin..all possible to access your account.
Security questions