I have tried taking the SIMS card out and putting it back in. I also switched to airplane mode for a bit and then back to see if that might help. I also shut of the phone both ways to see if that would help. I am not sure what else to try, could it be a problem internally that needs to be fixed? Please help. Thanks!
iPhone 5s, iOS 8.2
Howdy berardiface,
It sounds like you can connect to your LTE data plan but its super slow. I would recommend you use the other troubleshooting steps you haven't done from this article:
iPhone cellular data connection issues
- Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
- Restart your iPhone.
- Make sure that your software is up to date:
- Check for a Carrier Settings Update: Tap Settings > General > About.
- Check for an iOS Software Update: Tap Settings > General > Software Update.
Some updates may require a Wi-Fi connection.- Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
- If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Phone > SIM PIN.
- Try another location. If a different location works, but the original location still doesn't, contact your carrier to report the issue.
- Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
Resetting network settings on your device will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.- Restore the iPhone as new.
- Contact your carrier to:
- Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
- Verify that there are no account-related blocks.
- Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.
If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare.
Thank you for using Apple Support Communities.
All the best,
Sterling
I have full LTE but everything takes forever to download or times out and says no connection is available.
