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All replies
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Helpful answers
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Jul 4, 2016 7:54 PM in response to aixen21by userremoved,My advice:
Check your account at id.apple.com and if it shows 'not verified' under your primary (@me.com) email address, call Apple Support and have them verify your address.
Hi Everyone
Just thought I'd pass this on. Experienced this issue for the past week. Logged a ticket online and called Apple Support. I was receiving the rejection notices on both my @me.com account (I have used this for years) and the alias @icloud.com
In my 'Apple ID' account (which is an @me.com email address), my @me.com email address was not verified - and I could not verify it from the id.apple.com interface, click the link nothing happens.
I then called AppleCare support and chose 'other' option. Told them it was to do with receiving emails from google accounts.
Support tech sent me a verification email (to my @me.com) and then after verifying the account, and 'adding' my @me.com account to my AppleID (which is the same email address) I was able to receive emails from both Google Apps and @gmail.com email senders.
Hope this helps some of you!
Cheers MD
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Mar 17, 2015 5:50 AM in response to userremovedby aixen21,DDon't think that's it. Mine is verified and has been the entire time.
receieved various emails over night (very late) but not sure if that's all of them.
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Mar 17, 2015 6:16 AM in response to aixen21by jwallens,I received the same message and my emails are delayed.Many emails are coming in 12 hours to 2 days late.
This is the message the sender receieved:
This is an automatically generated Delivery Status Notification
THIS IS A WARNING MESSAGE ONLY.
YOU DO NOT NEED TO RESEND YOUR MESSAGE.
Delivery to the following recipient has been delayed:
Message will be retried for 2 more day(s)
Technical details of temporary failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain me.com by mx2.mail.icloud.com. [17.172.34.11].
What can be done?
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Mar 17, 2015 7:49 AM in response to aixen21by xaipete,I turned my forwarding in gmail back on this morning. I sent about 12 emails all of which were cc'd to my mac address. One came through immediately. The others are still MIA. I do hope Apple contacts me about this issue today.
I found another thread from about a month ago. Same problem. Seems like it was resolved for a while, then started up again. Pam
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Mar 17, 2015 8:50 AM in response to xaipeteby patinahyena,I'm having the same issue as everyone else but I can't say that's it's specific to Gmail. a friend using an @me account sent me a few emails and still nothing. Just started happening, I think, something like 2 days ago. Anyone else having problems with more than gmail emails?
Xaipete, any response from Apple?
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Mar 17, 2015 9:17 AM in response to patinahyenaby zinacef,It's even worse today more than anything else. Emails from Gmail are still trickling through despite turning off forwarding in Gmail plus I'm getting lots of 'Mail Sender Failure Notification' emails in Gmail now saying that the problem seems to lie with the server on Apple's side after reading all that technical jargon in those failure emails.
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Mar 17, 2015 9:35 AM in response to patinahyenaby aixen21,***UPDATE***
Just got off the phone with Apple. They are very aware of the issue and working on fixing it. They said that everyone who is having this issue should call and report this. They'll ask you for some info that will help them. They tech said specifically that the more people that call, the easier it will be to get a fix. He passed all my info along to engineering and said they are working to resolve this ASAP. Finally, gave a timetable of 24 hours, but also said to call back with a case # he gave me if it's not working by then and I will be connected to a senior advisor.
In short, they are aware of the issue, working on fixing it, and ask that everyone experiencing this problem call in.
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Mar 17, 2015 9:39 AM in response to aixen21by xaipete,I have reported it and I have a case number. I will call again this afternoon to follow up. Pam
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Mar 17, 2015 9:56 AM in response to xaipeteby jwallens,What number do we call to complain?
Can't find it on the website!
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Mar 17, 2015 10:19 AM in response to aixen21by bridevin,Hi, I just spent a highly frustrating hour on the phone with apple support. First, I was told they were unaware there was a problem. Then I was told my device was off warranty "but they would make an exception". Then I was escalated to Device Support, who tried to blame GMail. After being challenged that the rejection code was coming from Apple servers, I was then told that "he didn't know how the server could reject traffic from only one incoming mail server". We then discussed flagging ISP's as Junk, rejecting traffic from servers, etc. The call ended when he informed me that he was unable to refer me to anyone on the software side since "they don't take incoming calls" and reiterated that this problem was new to them. He didn't have a response when I mentioned that there are >6 threads, spanning 5 days, relating to this problem
Wholly unsatisfying and frustrating. Any ideas what the best route to complain is and how to bring some pressure to bear?
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Mar 17, 2015 10:19 AM in response to aixen21by yosh8585,Such a joke that it's taking them this long to fix it.
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Mar 17, 2015 10:27 AM in response to yosh8585by zinacef,Just made my call as suggested by you guys above. Thanks for whoever provided the 1-800-number.
Here's the dealio -
- They are fully aware of the situation and are working to resolve it.
- Temporary fix - turn forwarding off on Gmail (which I've done thanks to Pam's suggestion...why I didn't think of that!)
- Give it 24 hours and turn forwarding back on tomorrow.
- If it's still not working by tomorrow, call back in to discuss using the case number that was sent to you via email.
To the person above that encountered problems when they called, I simply told them about this ongoing thread (which my rep said is actually looked at by the higher-ups).
She said the more people call, the better because that's how they know there's a problem. Said it wasn't nationwide yet...
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Mar 17, 2015 10:30 AM in response to zinacefby Brent Rossow,zinacef wrote:
- Temporary fix - turn forwarding off on Gmail (which I've done thanks to Pam's suggestion...why I didn't think of that!)
That's perhaps well and good for those whose problem is simply with forwarding. Doesn't do much for those of us who can't receive email from Gmail users at all.