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my printer doesn't work after installing yosemite

my printer prints only blank pages after I installed Yosemite

Posted on Mar 13, 2015 12:52 PM

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Mar 13, 2015 2:09 PM in response to millyfrommilwaukee

You could also Google the model of your printer and find the manufacturer's page to download its driver for Yosemite.*


For example - Google search " HP Officejet Pro 8630 " yields a top result:

http://support.hp.com/us-en/product/HP-Officejet-Pro-8610/8620/8630-e-All-in-One -Printer-series/5367618/model/5367619/dr…

where one picks 10.10 Yosemite from a pull down menu


* If you had given us your printer model, I would have given you the link 😉


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Mar 24, 2015 4:54 AM in response to ChitlinsCC

Hi Guys,


Ive just purchased a hp multifunctional colour printer (CM1312) which was a refurb, so has no discs. Ive downloaded the software/drivers from hp but they won't instal. It says, this installer is not supported by my OS. Its compatible with OS 10.6 and above! Yosemite 10.10.2 is above, right??


Any help will be gratefully received!

Mar 24, 2015 5:27 AM in response to ATG2010

Hi ATG2010 ~ Welcome to the Support Communities. Rather than piggy-backing on Milly's thread, it would have been better to have posted your own new question. That way, you'll get answers to your particular problem which you can mark as Helpful/Solved, and Milly won't get email alerts related to your problem. ...See also under the section Ask your own question here:


Writing an effective Apple Support Communities question


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Mar 24, 2015 8:02 AM in response to ATG2010

From an HP "Expert" > http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/Problem-with-scanning-CM1 312-on-MAC-Yosemite/m-p/4676290/highligh…

11-03-2014 01:00 AM

Hi,

I afraid that scanning is no longer supported on Yosemite, the latest full feature software was available for Lion (10.7) and that is not likely to wiork on Yosemite as expected.


You may follow this list from apple as a reference, only printing and faxing is supported for the HP Color LaserJet CM1312 MFP Series:

http://support.apple.com/en-us/HT3669#HP


Although it is not officially supported, 3rd party software such as VueScan may allow you scanning from Mac OS X 10.10:

http://www.hamrick.com/vuescan/hp_laserjet_cm1312.html


Hope that helps,

Shlomi

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Mar 24, 2015 8:17 AM in response to ChitlinsCC

I afraid that scanning is no longer supported on Yosemite, the latest full feature software was available for Lion (10.7) and that is not likely to wiork on Yosemite as expected.



Image Capture works just fine in both mavericks and Yosemite to scan documents with my Canon AIO without using a Canon or other third party software, so that may work here as well.


@ ATG2010:


See if your native app (Image Capture in your Applications folder) will work after you add your printer in System Preferences.

my printer doesn't work after installing yosemite

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