Q: iphone 6 storage doesn't add up

I have had similar problems with my iPhone 6. I have practically no music, very few photos, not many apps (after deleting most) but all of my 11.6GB of available space was used. I ready many post about safari and mail history and caches and got a bit nervous. I do not delete history on my mac as I use it for reference and was worried about clearing safari history and so on. I did a search for cache cleaning apps and found one called PhoneClean by imobie. After installing and running a scan, I found loads of temporary safari items and partial downloads. It took me 10 minutes and I recovered 5.6GB of space on a 16GB iPhone 6 which is a pathetic capacity in the first place (a gift) Apple should drop the 16GB. The same worked for my wife but hers also had a huge photo cache which required the pro version which was still a bargain since this issue has affected how we work.

Hello, Shyshell

Don't worry. Maybe first you should know what is the "Other" exactly. There are just too many things that require physical storage. That's why Apple chose to lump a lot of things into the "Other" category. it's seems like your phone is filled with cached files and data.

Cached files are created when streaming or viewing content like music, videos, and photos. When you stream music or video, that content is stored as cached files on your iOS device. iTunes categorizes cached music, videos, and photos as Other instead of actual songs, videos, or photos. Check your storage on your iPhone, iPad, and iPod touch - Apple Support

Deleting data, and then restoring can free up space on iPhone, but you should back up first. It is very important. Also you can try to update your Apps and upgrade your iPhone 6 to latest iOS version. Some similar problems have been resolved using this way.

You can refer to this thread that others who has similar situation with you. Hope it helps!

I had the same exact issue and after multiple attempts to switch to the cloud and cleaning apps, I was unsuccessful.

The only thing that worked was a complete reset and erasure of all data then restore from backup.

I had the same issue even with 128gb iPhone 6 Plus, just like everyone here storage capacity was 119GB and apparently i used up everything and elft with 0 bytes. What was worse was that I couldn't backup my iPhone because it just says it couldn't back up because iPhone was disconnected (when my cable was showing that iPhone is charging and I could access the files in my iPhone while it was backing up).

Two solutions:

1) Fix the backup issue first then Back Up Now

- Delete previous backup files as it could be corrupted. How to? Menu (top left corner) / Preferences / Devices / Delete Backup

- Now click 'Back Up Now'. Back Up could take up to an hour or so. Mine took almost 35 minutes. However at my first attempt it was successful.

2) To fix storage full issue.

- After you performed the Back Up, click Restore iPhone.

After resetting the iPhone, you can now observe on your iTunes that your storage has free up a lot more space by now at the indicator located at the bottom beside the Sync icon. in my case, I now have 98.20 GB free from 0 bytes free.

- Restore your iPhone using the back up file and if you have chosen Encrypt iPhone backup previously, a pop up will now prompt you to enter password and this would be the password you have entered for the Encrypt iPhone backup. Initially i thought it was iTunes password or my phone's unlock password. After a number of attempts i remember i had an Encrypt iPhone backup password. So don't panic.

Result:

Although i lost all my WhatsApp images that was saved within WhatsApp, however i managed to restore everything else including my WhatsApp chats. Free up 98GB worth of space from supposedly 0 bytes. Believe it or not, my phone now works a lot faster and hangs less now.

I hope this helps.

Hi there! I recently got my iPhone 6 and have not even had it for a year. I was having the same problem, I had only used 17 Gb but I had only 277 mb from my 64 gb! You can fix it though   most of the space is being taken up by extra junk in your apps. All you have to do is download an app that will clean it up.

I Used "Memory and Disk Scanner Pro", you can get it on the App Store for free! Just scan on both options and you should get back your unused memory

The same problem occurs to me with iCloud storage. I have deleted all photos and videos from photostream (also cleared the deleted items) and iCloud still says (in the properties page) I am using 1.8GB. I have deleted all email (and emptied trash) and iCloud still says I am using 1.84GB for email. And Apple continues to send the emails that my storage is almost full and I should purchase more space. Apple should get their act together with iCloud before asking for extra money!

I had this issue before (and have it again). But this is the way I discovered to fix it:

1. Back EVERYTHING up, either to the cloud or your computer via iTunes. It may take a while.

2. Restore your phone to factory settings. It is necessary to do this first, otherwise the junk data won't get erased.

3. Restore it again but this time from the back up file. This will only put your REAL files back on the phone, leaving all that junk data erased.

NOTE: Be careful that you back everything up that you want to keep, otherwise it'll be gone forever.

Thanks!  This worked perfectly on my iPhone6, 16GB.  I downloaded the Memory and Disk Scanner Pro and went from 640MB available to 2.2GB available.  Apple Support couldn't even tell me about this simple solution.