Q: How to reset the Apple ID password when the emails are not received and the security questions not right?

My foolish husband put his apple password on a website. Apple has suspended his account. He is not getting the reset password emails and the security questions are not the ones he used. We live in Malawi where there is no phone support access. How can he contact apple by chat or email (through a different account) to start getting his emails back?

Apple ID

Posted on Mar 13, 2015 11:41 PM

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Q: How to reset the Apple ID password when the emails are not received and the security questions not right?

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by Jason L,

Jason L Mar 16, 2015 2:03 PM in response to debbiefromOz
Community Specialists

Mar 16, 2015 2:03 PM in response to debbiefromOz

Hey Debbie,
Welcome to Apple Support Communities.

It sounds like your husband’s Apple ID was disabled, so he tried to reset the password for the account and hasn’t received the password reset email. Take a look at the article linked below, it provides troubleshooting tips that will resolve most issues receiving password reset emails.
If you didn't receive your verification or reset email - Apple Support

And, to answer your question about contacting Apple for help with the disabled Apple ID, this article outlines the options for getting help with Apple IDs.
Contact Apple for help with Apple ID account security - Apple Support

Cheers,
-Jason
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Q: How to reset the Apple ID password when the emails are not received and the security questions not right?

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by Jason L,

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