This just happened a day ago. It was when Windows failed to update. When I plugged my phone to the laptop, there seemed to be a pop-up box appearing in iTunes saying, "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available" At first only the album artworks of the songs were not copied. I tried uninstalling and re-installing it using the instructions from here: Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support. But still, it did not work. That's why I though t that maybe because Windows wasn't able to update that's why syncing keeps on crashing.
However, after that failed update yesterday, I was able to update Windows 8.1 today. After that, I tried uninstalling and re-installing iTunes. I cleared up everything even the contents from the library to start anew. After that, I tried syncing it with my phone hoping that it would finally sync. Unfortunately, that evil pop-up window appeared again.
I really don't know what to do about it. I've been using iTunes for how many years already and I have never experienced crashing.
And about that solution, well Windows haven't notified me yet. And I doubt if they will.
I really hope that someone out here could help me solve this problem. I've been stressing out about this the whole day. It's just so hard because there are a lot of files that I lost, especially music. </3
Thanks
