HT201422: If you get an error when trying to activate iMessage or FaceTime

Learn about If you get an error when trying to activate iMessage or FaceTime
nithyav
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Q: FaceTime activation error

I am unable to activate FaceTime and Imessage on my Iphone 6. My carrier has confirmed that the SMS activation is being sent to the apple servers. I'm not sure how to resolve this problem.

Posted on Mar 14, 2015 10:39 AM

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nithyav

Q: FaceTime activation error

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  • by alex_h1,

    alex_h1 alex_h1 Mar 17, 2015 7:27 AM in response to nithyav
    Community Specialists
    Mar 17, 2015 7:27 AM in response to nithyav

    Hi nithyav,

     

    From your post I see that you're unable to activate both iMessage and FaceTime on your iPhone.  The article you were looking at before has additional troubleshooting steps for you to follow through in order to resolve this issue.

     

    If you get an error when trying to activate iMessage or FaceTime - Apple Support

     

    Take care,

    Alex H.

  • by Ams786,

    Ams786 Ams786 Apr 30, 2015 4:42 AM in response to alex_h1
    Level 1 (0 points)
    Apr 30, 2015 4:42 AM in response to alex_h1

    I have the same issue and till to-date could not resolve the issue, I have tried all steps mentioned by the apple support team with no success. I have two devices using same apple ID and were working fine till last week when the date light saving issue started in Egypt, I adjusted the time manually and since then iMessage & face time not working through telephone number. my emails appear in my "send & receive" but my number appears in grey and unchecked. I checked from the Mobinil (operator) as well and my message service is working fine and I am receiving and able to send text message with out any problem. Please advise.