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My Mac is running INCREDIBLY slow, Kernel-task and LR, PS, PSE, etc. are not functioning well.

Hi! Been trying to follow a thread about the Kernel-task and slow Mac performance. I did download EtreCheck and ran the report. I am a photographer using LR 4 and Chrome is my main browser. Both Chrome and LR (or PSE, or PS or Xee (a photo viewing app) make my computer run beyond ridiculously slow. I have so much work to do for clients and I get stopped in the middle of editing and cannot move forward because my beloved Mac is having issues. I did go through several old apps and the Application Support and Prefernces and deleted what I could of what I knew "what was what". I would appreciate any help in getting my Mac back on track. Thanks!


- Amy


Problem description:

My Mac is running incredibly sluggish. Chrome continues to lag, and the spinning ball is ridiculous when I am working in LR. I did the EtreCheck and the report is below. I JUST cleared out my LR catalogs and now have just two folders in the catalog from a current wedding I am working on. I will have to consider using separate catalogs for my other genres or even smaller catalogs and just make a catalog for each client. Thanks for looking this over! I am so frustrated.


Amy


EtreCheck version: 2.1.8 (121)

Report generated March 14, 2015 1:38:01 PM CDT

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Click the [Adware! - Remove] links for help removing adware.


Hardware Information: ℹ️

iMac (21.5-inch, Mid 2010) (Technical Specifications)

iMac - model: iMac11,2

1 3.2 GHz Intel Core i3 CPU: 2-core

4 GB RAM

BANK 0/DIMM0

Empty

BANK 1/DIMM0

Empty

BANK 0/DIMM1

2 GB DDR3 1333 MHz ok

BANK 1/DIMM1

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: Unknown

Video Information: ℹ️

ATI Radeon HD 5670 - VRAM: 512 MB

iMac 1920 x 1080


System Software: ℹ️

OS X 10.8.5 (12F2501) - Time since boot: 3:36:47


Disk Information: ℹ️

WDC WD1001FALS-40Y6A0 disk0 : (1 TB)

disk0s1 (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (177.87 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


OPTIARC DVD RW AD-5680H


USB Information: ℹ️

Wacom Co.,Ltd. Bamboo Pad, wireless

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Internal Memory Card Reader

Generic External 2 TB

disk1s1 (disk1s1) <not mounted> : 210 MB

Archive 2TB (disk1s2) /Volumes/Archive 2TB : 2.00 TB (47.65 GB free)

Generic Mass Storage Device

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Apple Inc. Built-in iSight

Apple Computer, Inc. IR Receiver


Configuration files: ℹ️

/etc/hosts - Count: 15


Gatekeeper: ℹ️

Mac App Store and identified developers


Adware: ℹ️

Conduit [Adware! - Remove]

Geneio [Adware! - Remove]


Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.wacom.kext.pentablet (5.3.3 - SDK 10.8) [Click for support]


Problem System Launch Daemons: ℹ️

[failed] com.apple.coresymbolicationd.plist [Click for details]

[failed] com.apple.wdhelper.plist [Click for details]


Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.CS5ServiceManager.plist [Click for support]

[failed] com.conduit.loader.agent.plist [Adware! - Remove]

[running] com.genieoinnovation.macextension.plist [Adware! - Remove]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[running] com.wacom.pentablet.plist [Click for support]


Launch Daemons: ℹ️

[not loaded] .plist (hidden) [Click for support]

/usr/local/libexec/TorchUpdater /usr/local/libexec/TorchUpdater --hello=torch

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[loaded] com.genieoinnovation.macextension.client.plist [Adware! - Remove]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[loaded] com.skype.skypeinstaller.plist [Click for support]

[running] com.xrite.device.xrdd.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]

[loaded] com.facebook.videochat.[redacted].plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.Installer.completer.download.plist [Click for support]

[loaded] com.Installer.completer.ltvbit.plist [Click for support]

[loaded] com.Installer.completer.update.plist [Click for support]

[failed] com.mediafire.express.plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]

[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist [Click for support]


User Login Items: ℹ️

iTunesHelper UNKNOWN (missing value)

Microsoft AU Daemon UNKNOWN (missing value)

Canon IJ Network Scanner Selector2 Application Hidden (/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)

GrowlHelperApp UNKNOWN (missing value)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

Google Drive Application (/Applications/Google Drive.app)

ColorMunkiDisplayTray Application (/Library/Application Support/Colormunki/Display/Tools/ColorMunkiDisplayTray.app)

Spotify Application (/Applications/Spotify.app)

apple-scc-20131227-135420 UNKNOWN (missing value)

Google Chrome Application Hidden (/Applications/Google Chrome.app)


Internet Plug-ins: ℹ️

WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.2 [Click for support]

iPhotoPhotocast: Version: 7.0 - SDK 10.8

QuickTime Plugin: Version: 7.7.1

JavaAppletPlugin: Version: Java 7 Update 75 Check version

Google Earth Web Plug-in: Version: 7.1 [Click for support]

WacomNetscape: Version: 2.1.0-1 - SDK 10.8 [Click for support]


User internet Plug-ins: ℹ️

RealPlayer Plugin: Version: Unknown


Safari Extensions: ℹ️

TelevisionFanatic

Readability

Produtools_Manuals_21


3rd Party Preference Panes: ℹ️

Java [Click for support]

PenTablet [Click for support]


Time Machine: ℹ️

Skip System Files: NO

Auto backup: NO - Auto backup turned off

Destinations:

Everything - 2TB [Local]

Total size: 0 B

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Excellent

Backup size 0 B > (Disk size 0 B X 3)

/sbin excluded from backup!

/usr excluded from backup!

/System excluded from backup!

/bin excluded from backup!

/private excluded from backup!

/Library excluded from backup!

/Applications excluded from backup!


Top Processes by CPU: ℹ️

2% activitymonitord

1% WindowServer

1% Activity Monitor

1% Google Chrome

0% ColorMunkiDisplayTray


Top Processes by Memory: ℹ️

210 MB mds

189 MB Google Chrome

90 MB Google Drive

90 MB Google Chrome Helper

86 MB Microsoft Word


Virtual Memory Information: ℹ️

1.52 GB Free RAM

1.65 GB Active RAM

480 MB Inactive RAM

644 MB Wired RAM

1.92 GB Page-ins

16.91 GB Page-outs


Diagnostics Information: ℹ️

Mar 14, 2015, 09:58:17 AM Self test - passed

Mar 14, 2015, 09:53:54 AM /Library/Logs/DiagnosticReports/Google Drive_2015-03-14-095354_[redacted].crash

Mar 11, 2015, 02:33:04 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Chrome_2015-03-11-143304_[redacted].crash

Mar 14, 2015, 10:04:09 AM /Library/Logs/DiagnosticReports/Spotify_2015-03-14-100409_[redacted].hang

Mar 14, 2015, 08:28:48 AM /Library/Logs/DiagnosticReports/PenTabletDriver_2015-03-14-082848_[redacted].cr ash

Mar 12, 2015, 12:56:47 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ColorMunkiDisplayTray_2015-03- 12-125647_[redacted].crash

iMac, OS X Mountain Lion (10.8.5)

Posted on Mar 14, 2015 11:58 AM

Reply
Question marked as Best reply

Posted on Mar 15, 2015 2:28 AM

Several problems exist.

1.

Back up your Mac prior to making any changes to its file system. Time Machine has not been configured properly To learn how to use Time Machine read Mac Basics: Time Machine backs up your Mac - Apple Support.


2.

You inadvertently installed adware. You do not need to download or install anything to fix it.


For a description of how this may have occurred, how to avoid it in the future, and for Apple's recommended actions read How to install adware. Apple's instructions are linked in the Recovery Procedure near the end of that document. Read and follow them carefully. Pay particular attention to the easily overlooked passages directing you to restart your Mac when required.

3.

That Mac's Hosts file appears to have been modified. Fixing a modified Hosts file requires specific instructions. Apple Support Communities contributor and EtreCheck author etresoft recently added a User Tip discussing that concern, and how to correct it: Fixing a hacked /etc/hosts file

6 replies
Question marked as Best reply

Mar 15, 2015 2:28 AM in response to _amyrose_

Several problems exist.

1.

Back up your Mac prior to making any changes to its file system. Time Machine has not been configured properly To learn how to use Time Machine read Mac Basics: Time Machine backs up your Mac - Apple Support.


2.

You inadvertently installed adware. You do not need to download or install anything to fix it.


For a description of how this may have occurred, how to avoid it in the future, and for Apple's recommended actions read How to install adware. Apple's instructions are linked in the Recovery Procedure near the end of that document. Read and follow them carefully. Pay particular attention to the easily overlooked passages directing you to restart your Mac when required.

3.

That Mac's Hosts file appears to have been modified. Fixing a modified Hosts file requires specific instructions. Apple Support Communities contributor and EtreCheck author etresoft recently added a User Tip discussing that concern, and how to correct it: Fixing a hacked /etc/hosts file

Mar 15, 2015 7:24 AM in response to _amyrose_

16.91 GB Page-outs


You also might want to consider adding RAM. The 2 places I’ve seen recommended most to buy reliable RAM are below. I have purchased RAM several times from Other World Computing and have always been very satisfied with the product and service. They have on-line instructions on how to replace the RAM. OWC has also tested RAM above what Apple states is the maximum. I now have 6GB installed on a machine supposedly limited to 4 GB.


Crucial


Other World Computing

Apr 25, 2015 11:10 PM in response to John Galt

HI John... I had followed some advice you shared more than a month ago. Long story short, I went to get RAM (iMac 21.5", mid-2010, running Mountain Lion, 2 of the 4 slots had 2GB each...the plan was to get 2 more 4GB RAM - 8GB RAM more, for a total of 12GB). The tech asked lots of questions, suggested I bring it in for a diagnostic. My HD was failing. They did a brand new HD install, added the 8 GB of RAM, and because Apple has drawn the line in the sand, I had to upgrade to Yosemite. . I brought it home yesterday and it randomly shut down put a note up that says there is an error, click a key or just wait for the reboot. And then there are several languages underneath this note,maying the same thing. It did this 4 times last night. I brought it back In today and the tech (a pc guy :-( couldn't figure it out, thought it was my keyboard and mouse and loaned me one for the weekend. Now, since 11am this morning, it has randomly shut down and restarted no less than a dozen times...I finally had to walk away and use my husband'

Apr 25, 2015 11:17 PM in response to John Galt

(cont'd) my husband's old MacBook Pro that is near death itself. I can't even stay online long enough with my iMac to do a search... I am typing on my iMini to you. I have to get a wedding edited and out the door to some clients and I have lost 4 days already plus,mall the time before when my iMac HD was in failing modem but I didn't know what it was :-). Is there anything you know about this and is there something that can be done to fix this? I am really bothered about this as time is going by and I am getting nothing done each day. Thanks for your help!

Apr 26, 2015 10:03 AM in response to _amyrose_

_amyrose_, The PC tech may have introduced a new problem by installing RAM that isn't compatible with your iMac. The only reliable vendors of Mac-compatible RAM are the two I mentioned, and Apple.


Please post a new EtreCheck report so that we can see what has changed since last time. If you are unable to do that because your iMac won't start or run long enough to do anything with it, you will have to remove the RAM installed by the PC tech and replace its original RAM (if it was removed).

My Mac is running INCREDIBLY slow, Kernel-task and LR, PS, PSE, etc. are not functioning well.

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