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Helpful answers
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Mar 17, 2015 8:04 AM in response to janfromsaginawby alex_h1,Hello janfromsaginaw,
Thanks for using Apple Support Communities.
If your Mac will not boot past the gray screen with the Apple logo, then I'd like you to follow the steps in the link below. If you get to the step where you need to use Disk Utility, then you will need to use Recovery Mode.
Mac OS X: Gray screen appears during startup - Apple Support
Resolve startup issues and perform disk maintenance with Disk Utility and fsck - Apple Support
Take care,
Alex H.
