I received already the email that confirm my device is unlocked. I did the steps follow but now my device still is locked. I tried to restore too many time with the iTunes but it's not still working.

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I received already the email that confirm my device is unlocked. I did the steps follow but now my device still is locked. I tried to restore too many time with the iTunes but it's not still working.

I received already the email that confirm my device is unlocked too. I did the steps follow but now my device still is locked. I tried to restore too many time with the iTunes but my device is not still unlocked. I contacted with both of AT&T and Apple supporters's online phone but they have no answer for me 😟The AT&T's Service and Apple's Service told me that my iPhone 6 Plus is already to unlock.I really feel terrible with that cause I received the email "Congrats" so fast. Without the AT&T sim card I can't active my iPhone. Who could help me ? I'm living in Vietnam.

iPhone 6 Plus, iOS 8.2, AT&T locked version

Posted on Mar 14, 2015 4:10 PM

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Answer 1

echipvn Author

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Mar 15, 2015 10:22 AM in response to echipvn

Noone can help me 😟

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Answer 2

Lyssa

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Mar 15, 2015 12:33 PM in response to echipvn

Are you restoring the phone as NEW and not from a backup?

~Lyssa

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Answer 3

echipvn Author

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Mar 15, 2015 6:43 PM in response to Lyssa

sure, I did it 😟

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Answer 4

imobl

Level 7

21,126 points

Mar 16, 2015 5:10 AM in response to echipvn

What happens when you try to use the iPhone with your local sim?

If there is an error message, what is the exact complete wording of that

error message?

What wireless provider are you attempting to use with the iPhone?

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Answer 5

echipvn Author

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Mar 16, 2015 6:45 AM in response to imobl

The SIM card inserted in this iPhone does not appear to be supported.

The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.

That's exactly what message on iTunes. I tried the way as How to unlock your iPhone for use with another carrier - Apple Support but it's still impossible to unlock

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