Jons69mach1
Level 1 (0 points)

Q: My iPhone 5s won't update email after latest update

I updated my phone now but email app that comes on the phone won't get my yahoo mail I can still email I have gone to the site to Safari and my email is working fine but all it says on the Apple app is updated Monday no new emails come in

iPhone 5s, iOS 8.2

Posted on Mar 14, 2015 8:30 PM

by BPHart,Solvedanswer
BPHart BPHart
Level 1 (64 points)
A:

A lot of people have been unable to access Yahoo e-mail on their iPhones or iPads. My wife’s iPad was not downloading Yahoo mail, although her iPhone was. Both used IOS 8.2. We tried deleting the account several times and troubleshooting all of the other settings. The problem appears to have been that allowing the IOS to automatically create the account on the iPad resulted in the wrong settings for the incoming server. The following procedure, pieced together from two websites, fixed the problem for us. So far, so good.

https://portal.smartertools.com/kb/a2659/configure-imap-for-iphone-or-ipad.aspx

https://help.yahoo.com/kb/mobile-mail/imap-server-settings-sln4075.html

 

On the iPhone, tap Settings.

 

Tap Mail, Contacts, Calendars.

 

Tap your Yahoo account, then delete it.

 

Tap Add Account.

 

Tap Other.

 

Tap Add Mail Account.

 

Complete the Name, Address (email address), Password and Description fields.

 

Click Next.

 

Ensure IMAP is selected.

 

Enter the following incoming mail server information:

Incoming Mail (IMAP) Server - Requires SSL

Server: imap.mail.yahoo.com

Port: 993

Requires SSL: Yes

Hostname is mail.yahoo.com.

Username is your full email address

Password is the same password used to access webmail.

 

Enter the following outgoing mail server information:

Outgoing Mail (SMTP) Server - Requires SSL

Server: smtp.mail.yahoo.com

Port: 465 or 587

Requires SSL: Yes

Requires authentication: Yes

Username is your full email address

Password is the same password used to access webmail. It may have been entered for you.

 

Tap Next.

 

The iPhone will establish an SSL connection to your IMAP and SMTP servers.

 

That’s all!

Posted on Mar 29, 2015 10:54 AM

Close
Jons69mach1

Q: My iPhone 5s won't update email after latest update

  • All replies
  • Helpful answers

  • by Nubz N.,

    Nubz N. Nubz N. Mar 17, 2015 10:33 AM in response to Jons69mach1
    Community Hosts
    Mar 17, 2015 10:33 AM in response to Jons69mach1

    Howdy Jons69mach1,

     

    Thank you for visiting Apple Support Communities.

     

    So although the Mail app is not getting new Yahoo mail, we know new email is coming in from the web site.

     

    Please continue further troubleshooting with this article.

     

    Get help with Mail on iPhone, iPad, and iPod touch - Apple Support

     

    Note you have already verified steps 1 and 2.

     

    Take care,

    Nubz

  • by StarrLeader ,

    StarrLeader StarrLeader Mar 20, 2015 7:29 PM in response to Jons69mach1
    Level 1 (0 points)
    Mar 20, 2015 7:29 PM in response to Jons69mach1

    I was having the same problem. this is the only thing that worked.

     

    -delete account on exchange

     

    -add account into OTHER (I had yahoo)

     

    -add mail account

     

    -enter your email account info

     

    Enter the Mail Server information:

    - Scroll down and input the settings for your Incoming Mail Server.

     

    -  Host Name field.  follow link to get your host name for this field https://www.apple.com/support/mail-settings-lookup/

     

    - Enter your full email address in the "User Name" field and

     

    Your password to the E-mail account in the "Password" field.

     

    -Scroll down and input the settings for the Outgoing Mail Server (SMTP).

     

    look up your smtp host name like above.

     

    Enter your full email address in the "User Name" field and your password in the "Password" field.

     

    hope this works for you.

  • by ClicketWench,

    ClicketWench ClicketWench Mar 28, 2015 12:59 PM in response to StarrLeader
    Level 1 (0 points)
    Mar 28, 2015 12:59 PM in response to StarrLeader

    My mom was going crazy because she does all her online stuff on her iPhone, and her yahoo address suddenly stopped updating. THANK YOU StarrLeader. This worked!

  • by BPHart,Solvedanswer

    BPHart BPHart Mar 29, 2015 10:54 AM in response to Jons69mach1
    Level 1 (64 points)
    Mar 29, 2015 10:54 AM in response to Jons69mach1

    A lot of people have been unable to access Yahoo e-mail on their iPhones or iPads. My wife’s iPad was not downloading Yahoo mail, although her iPhone was. Both used IOS 8.2. We tried deleting the account several times and troubleshooting all of the other settings. The problem appears to have been that allowing the IOS to automatically create the account on the iPad resulted in the wrong settings for the incoming server. The following procedure, pieced together from two websites, fixed the problem for us. So far, so good.

    https://portal.smartertools.com/kb/a2659/configure-imap-for-iphone-or-ipad.aspx

    https://help.yahoo.com/kb/mobile-mail/imap-server-settings-sln4075.html

     

    On the iPhone, tap Settings.

     

    Tap Mail, Contacts, Calendars.

     

    Tap your Yahoo account, then delete it.

     

    Tap Add Account.

     

    Tap Other.

     

    Tap Add Mail Account.

     

    Complete the Name, Address (email address), Password and Description fields.

     

    Click Next.

     

    Ensure IMAP is selected.

     

    Enter the following incoming mail server information:

    Incoming Mail (IMAP) Server - Requires SSL

    Server: imap.mail.yahoo.com

    Port: 993

    Requires SSL: Yes

    Hostname is mail.yahoo.com.

    Username is your full email address

    Password is the same password used to access webmail.

     

    Enter the following outgoing mail server information:

    Outgoing Mail (SMTP) Server - Requires SSL

    Server: smtp.mail.yahoo.com

    Port: 465 or 587

    Requires SSL: Yes

    Requires authentication: Yes

    Username is your full email address

    Password is the same password used to access webmail. It may have been entered for you.

     

    Tap Next.

     

    The iPhone will establish an SSL connection to your IMAP and SMTP servers.

     

    That’s all!

  • by Casinopete,

    Casinopete Casinopete Oct 8, 2015 3:47 PM in response to Jons69mach1
    Level 1 (4 points)
    iPhone
    Oct 8, 2015 3:47 PM in response to Jons69mach1

    TO solve this same problem, I went into my emails, typed "edit", then hit "archive al" and voila! All my recent emails showed up!