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Helpful answers
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Mar 17, 2015 11:40 AM in response to SharonNZby Matt_M.,Hey SharonNZ,
Thanks for the question. It sounds like the Do Not Disconnect screen is appearing on your iPod when it is not connected to a computer. To resolve this issue, you may need to reset your iPod:
About the Do not disconnect and OK to disconnect screens for iPod
https://support.apple.com/kb/TA44686?locale=en_US
If your iPod displays this message but is not connected to a computer, or another device such as iPod Camera Connector, reset it to remove it from disk mode.
To avoid this behavior in the future, make sure that you safely disconnect your iPod prior to disconnecting it from your computer.
Thanks,
Matt M.
