WatchESPN app stutters / speeds up

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WatchESPN app stutters / speeds up

Hi --

I'm running Apple TV connected to Time Warner provided wireless. My router clocks in a 30 mbps down ad 5 mbps up, verified through speed tests.

When I watch ESPN through the Apple TV app, it is pretty finicky. I experience some of the following problems:

From time to time, the audio remains constant, but the video speeds up to double or triple the normal speed. After a few seconds, the video freezes, and everything catches up.

Other times, the video feed pauses & buffers, much like a YouTube video when your bandwidth is too limited.

I started trying this with 15mbps down / 1mbps up, and before upgrading, there was no difference. I don't think the difficulty is in my bandwidth?

Any ideas?

Apple TV

Posted on Mar 15, 2015 10:52 AM

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Answer 1

CarlAVII

Community Specialist

Mar 17, 2015 2:30 PM in response to jgkiser

Hello jgkiser,

The information outlined below can help resolve playback issues with content providers on your Apple TV.

If you have playback issues with a content provider's services

In most cases, you can isolate playback issues to your home network, your broadband connection, or a possible outage with a content provider. To see if your issue is affecting multiple services or a specific content provider, try another service. For example, play a movie trailer from the main menu.

If the issue is affecting multiple services on your Apple TV, see how to troubleshoot playback performance.

If the issue is affecting a single content provider on your Apple TV, restart your Apple TV by going to Settings > General > Restart. If the issue continues, you might need to contact the content provider.

Apple TV: Troubleshooting third-party content providers
https://support.apple.com/en-us/HT200072

Regards,

Allen

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