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Mar 17, 2015 2:30 PM in response to jgkiserby Allen A,Hello jgkiser,
The information outlined below can help resolve playback issues with content providers on your Apple TV.
If you have playback issues with a content provider's services
In most cases, you can isolate playback issues to your home network, your broadband connection, or a possible outage with a content provider. To see if your issue is affecting multiple services or a specific content provider, try another service. For example, play a movie trailer from the main menu.
- If the issue is affecting multiple services on your Apple TV, see how to troubleshoot playback performance.
- If the issue is affecting a single content provider on your Apple TV, restart your Apple TV by going to Settings > General > Restart. If the issue continues, you might need to contact the content provider.
Apple TV: Troubleshooting third-party content providers
https://support.apple.com/en-us/HT200072Regards,
Allen
