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update fail on iPad2 - error 14

Hello, I try to update my iPad via iTunes connected to my PC, after its download it and try to load, ~3hours its drop message that its failure and error nr. 14, after that I can't log in to my iPad but its recognising by iTune, and I have only 2 options: restore, or update, then I try to do restore its says that I should enter key-code - but how I can do that if it not loading? 😟 If try to repeat update its say unknow error 2003. I really think now that it was bad idea to update it - but now, is that possible to recover it somehow?


iTunes 12.1.1

version before update 8.01

Windows 7 x64 all updates

iPad 2, iOS 8, null

Posted on Mar 15, 2015 2:40 PM

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12 replies

Mar 15, 2015 3:49 PM in response to Kvarkas

Again, from the link I provided you earlier, it could be a USB error. If you follow all of the steps in the USB section, it says to try the hardware section, an if that doesn't work, then contact Apple Support.


Check your USB connections

Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014, or "invalid response."

If the USB connection between your device and computer is interrupted, you might not be able to update or restore.

To narrow down the issue, you can try different equipment:

If you still see the error message, check for hardware issues by following the next section.

Check for hardware issues

Related errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.These errors mean that your device or computer might have a hardware issue that stops the update or restore from completing.

  1. Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
  2. Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
  3. Make sure that your security software and settings are allowing communication between your device and update servers.
  4. If you still see the error message when you update or restore, contact Apple support.

Mar 28, 2015 4:46 AM in response to Kvarkas

Hello, I am not sure that was happened (I was registered for Genius Bar but they are so busy so I should meet them only on April 7) but today morning I start my PC and I was hear beeping sound from iPad (it was left connected to PC all this time) and iTunes start automatically and ask me if I want to update it, once click yes (just decide to give it try) , it was updated in 10 minutes and now its work perfect with iOS 8.2, seems it was something on Apple side?

Anyway problem solved!

update fail on iPad2 - error 14

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