Kvarkas
Level 1 (0 points)

Q: update fail on iPad2 - error 14

Hello, I try to update my iPad via iTunes connected to my PC, after its download it and try to load, ~3hours its drop message that its failure and error nr. 14, after that I can't log in to my iPad but its recognising by iTune, and I have only 2 options: restore, or update, then I try to do restore its says that I should enter key-code - but how I can do that if it not loading? If try to repeat update its say unknow error 2003. I really think now that it was bad idea to update it - but now, is that possible to recover it somehow?

 

iTunes 12.1.1

version before update 8.01

Windows 7 x64 all updates

iPad 2, iOS 8, null

Posted on Mar 15, 2015 2:41 PM

by Kvarkas,Solvedanswer
Kvarkas Kvarkas
Level 1 (0 points)
A:

Hello, I am not sure that was happened (I was registered for Genius Bar but they are so busy so I should meet them only on April 7) but today morning I start my PC and I was hear beeping sound from iPad (it was left connected to PC all this time) and iTunes start automatically and ask me if I want to update it, once click yes (just decide to give it try) , it was updated in 10 minutes and now its work perfect with iOS 8.2, seems it was something on Apple side?

Anyway problem solved!

Posted on Mar 28, 2015 4:46 AM

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Kvarkas

Q: update fail on iPad2 - error 14

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  • Helpful answers

  • by sberman,

    sberman sberman Mar 15, 2015 2:44 PM in response to Kvarkas
    Level 8 (41,031 points)
    Mar 15, 2015 2:44 PM in response to Kvarkas

    As this article suggests, check your USB connections and/or security software.

    Get help with iOS update and restore errors - Apple Support

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Mar 15, 2015 2:45 PM in response to Kvarkas
    Level 9 (59,808 points)
    iPhone
    Mar 15, 2015 2:45 PM in response to Kvarkas

    You can check out this support document regarding update and restore errors. Get help with iOS update and restore errors - Apple Support

     

    Error 14 can be a hardware error, and error 2003 does not appear, but ones in that number range are USB connection errrors.

  • by Kvarkas,

    Kvarkas Kvarkas Mar 15, 2015 3:35 PM in response to Kvarkas
    Level 1 (0 points)
    Mar 15, 2015 3:35 PM in response to Kvarkas

    Thanks, but now its shows only error 2003, I replace usb cable, that doesn't help...

    I disable firewall, uninstall antivirus - still same issue...

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Mar 15, 2015 3:36 PM in response to Kvarkas
    Level 9 (59,808 points)
    iPhone
    Mar 15, 2015 3:36 PM in response to Kvarkas

    Try disabling your anti-virus software and/or firewall. Can you check the speed of your internet connection. It sounds like it may be slow as well.

  • by Kvarkas,

    Kvarkas Kvarkas Mar 15, 2015 3:41 PM in response to ChrisJ4203
    Level 1 (0 points)
    Mar 15, 2015 3:41 PM in response to ChrisJ4203

    i have fiber optic connection, it can't be slow

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Mar 15, 2015 3:43 PM in response to Kvarkas
    Level 9 (59,808 points)
    iPhone
    Mar 15, 2015 3:43 PM in response to Kvarkas

    My broadband connection to my cable provider is fiber optic as well, but it can slow to a crawl sometimes. Generally unplugging the modem for a couple of minutes and then starting it back up can fix that, but don't have false hope that it is always fast.

     

    However, back to your issue, can you try another computer?

  • by Kvarkas,

    Kvarkas Kvarkas Mar 15, 2015 3:46 PM in response to Kvarkas
    Level 1 (0 points)
    Mar 15, 2015 3:46 PM in response to Kvarkas

    upd: Now i have only two options: restore or update, then I select update - I got 2003 error, if I select restore, its says restore and update, and give same 2003 error (in about 10min)

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Mar 15, 2015 3:49 PM in response to Kvarkas
    Level 9 (59,808 points)
    iPhone
    Mar 15, 2015 3:49 PM in response to Kvarkas

    Again, from the link I provided you earlier, it could be a USB error. If you follow all of the steps in the USB section, it says to try the hardware section, an if that doesn't work, then contact Apple Support.

     

    Check your USB connections

    Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014, or "invalid response."

    If the USB connection between your device and computer is interrupted, you might not be able to update or restore.

    To narrow down the issue, you can try different equipment:

    If you still see the error message, check for hardware issues by following the next section.

    Check for hardware issues

    Related errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.These errors mean that your device or computer might have a hardware issue that stops the update or restore from completing.

    1. Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
    2. Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
    3. Make sure that your security software and settings are allowing communication between your device and update servers.
    4. If you still see the error message when you update or restore, contact Apple support.

  • by Kvarkas,

    Kvarkas Kvarkas Mar 15, 2015 3:57 PM in response to ChrisJ4203
    Level 1 (0 points)
    Mar 15, 2015 3:57 PM in response to ChrisJ4203

    I was restart router (well for another reason) but seems its already have downloaded all that is needed, but something goes wrong... Its show usb cable with arrow pointing to iTune, after I try to start recovery its pings (usb disconnected from PC) change logo to Apple and then errors come out

  • by Kvarkas,

    Kvarkas Kvarkas Mar 15, 2015 3:58 PM in response to ChrisJ4203
    Level 1 (0 points)
    Mar 15, 2015 3:58 PM in response to ChrisJ4203

    error 14 dosnt showing now, only error 2003, in that list no description for it

  • by ChrisJ4203,Helpful

    ChrisJ4203 ChrisJ4203 Mar 15, 2015 4:00 PM in response to Kvarkas
    Level 9 (59,808 points)
    iPhone
    Mar 15, 2015 4:00 PM in response to Kvarkas

    I realize there is no exact description for the error 2003, however it is in the range indicated for USB errors. I suggest you just take the time to make a Genius Bar appointment for the device since it is not going to restore. There is nothing that anyone else can recommend here, since you have tried all of the steps.

  • by Kvarkas,Solvedanswer

    Kvarkas Kvarkas Mar 28, 2015 4:46 AM in response to Kvarkas
    Level 1 (0 points)
    Mar 28, 2015 4:46 AM in response to Kvarkas

    Hello, I am not sure that was happened (I was registered for Genius Bar but they are so busy so I should meet them only on April 7) but today morning I start my PC and I was hear beeping sound from iPad (it was left connected to PC all this time) and iTunes start automatically and ask me if I want to update it, once click yes (just decide to give it try) , it was updated in 10 minutes and now its work perfect with iOS 8.2, seems it was something on Apple side?

    Anyway problem solved!