jgianna22btr
Level 1 (0 points)

Q: Mid 2010 mac book pro crashing too many times!!!

HELP! I'm basically fed up with my mac book pro crashing so many times in a day. I'm not doing anything tedious, just basic web surfing and music and some microsoft word/excel. I've read that someone recommended to run EtreCheck and paste the result here so anyone that knows how to read them can help me figure out what's happening!


Problem description:

My Mac book pro have been crashing lately. I’ve max out my RAM to 8gb. And the frequency seems to increased to few times in a day. I’ve uninstalled a software that I suspect to be causing the problem but it didn’t help.

 

EtreCheck version: 2.1.8 (121)

Report generated March 15, 2015 at 8:15:02 PM CDT

Download EtreCheck from http://etresoft.com/etrecheck

 

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

 

Hardware Information: ℹ️

    MacBook Pro (15-inch, Mid 2010) (Technical Specifications)

    MacBook Pro - model: MacBookPro6,2

    1 2.4 GHz Intel Core i5 CPU: 2-core

    8 GB RAM Upgradeable

        BANK 0/DIMM0

            4 GB DDR3 1067 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1067 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

    Battery Health: Normal - Cycle count 585

 

Video Information: ℹ️

    Intel HD Graphics - VRAM: 288 MB

    NVIDIA GeForce GT 330M - VRAM: 256 MB

        Color LCD 1680 x 1050

 

System Software: ℹ️

    OS X 10.10.2 (14C1510) - Time since boot: 0:12:8

 

Disk Information: ℹ️

    Hitachi HTS545032B9SA02 disk0 : (320.07 GB)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk1) / : 318.84 GB (162.02 GB free)

            Encrypted AES-XTS Unlocked

            Core Storage: disk0s2 319.21 GB Online

 

    HL-DT-ST DVDRW  GS23N 

 

USB Information: ℹ️

    Apple Inc. Apple Internal Keyboard / Trackpad

    Apple Inc. BRCM2070 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Internal Memory Card Reader

    Apple Inc. Built-in iSight

    Apple Computer, Inc. IR Receiver

 

Gatekeeper: ℹ️

    Mac App Store and identified developers

 

Kernel Extensions: ℹ️

        /Applications/VMware Horizon Client.app

    [not loaded]    com.vmware.kext.vmioplug.12.2.7 (12.2.7) [Click for support]

 

        /System/Library/Extensions

    [not loaded]    com.devguru.driver.SamsungComposite (1.4.20 - SDK 10.6) [Click for support]

 

        /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

    [not loaded]    com.devguru.driver.SamsungACMControl (1.4.20 - SDK 10.6) [Click for support]

    [not loaded]    com.devguru.driver.SamsungACMData (1.4.20 - SDK 10.6) [Click for support]

    [not loaded]    com.devguru.driver.SamsungMTP (1.4.20 - SDK 10.5) [Click for support]

    [not loaded]    com.devguru.driver.SamsungSerial (1.4.20 - SDK 10.6) [Click for support]

 

Launch Agents: ℹ️

    [loaded]    com.google.keystone.agent.plist [Click for support]

    [running]    com.rosettastone.rosettastonedaemon.plist [Click for support]

 

Launch Daemons: ℹ️

    [loaded]    com.google.keystone.daemon.plist [Click for support]

    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

 

User Launch Agents: ℹ️

    [loaded]    com.adobe.ARM.[...].plist [Click for support]

    [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]

 

User Login Items: ℹ️

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Dropbox    Application  (/Applications/Dropbox.app)

    AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

    Google Chrome    Application Hidden (/Applications/Google Chrome.app)

    fuspredownloader    Application Hidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)

    KiesAgent    Application Hidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)

 

Internet Plug-ins: ℹ️

    QuickTime Plugin: Version: 7.7.3

    AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

    AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

    o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

    Default Browser: Version: 600 - SDK 10.10

    SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]

    googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

    Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

    JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

 

Safari Extensions: ℹ️

    Open in Internet Explorer

 

3rd Party Preference Panes: ℹ️

    MacFUSE  [Click for support]

 

Time Machine: ℹ️

    Time Machine not configured!

 

Top Processes by CPU: ℹ️

         8%    Google Chrome

         7%    WindowServer

         3%    Activity Monitor

         1%    sysmond

         1%    hidd

 

Top Processes by Memory: ℹ️

    180 MB    Google Chrome

    172 MB    spindump

    129 MB    Google Chrome Helper

    112 MB    mds_stores

    103 MB    ocspd

 

Virtual Memory Information: ℹ️

    3.93 GB    Free RAM

    2.82 GB    Active RAM

    739 MB    Inactive RAM

    1.10 GB    Wired RAM

    1.56 GB    Page-ins

    0 B    Page-outs

 

Diagnostics Information: ℹ️

    Mar 15, 2015, 08:02:45 PM    /Library/Logs/DiagnosticReports/com.apple.AmbientDisplayAgent_2015-03-15-200245 _[redacted].crash

    Mar 15, 2015, 08:01:10 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-15-200110_[redacted].panic [Click for details]

    Mar 15, 2015, 08:00:44 PM    Self test - passed

    Mar 14, 2015, 08:37:13 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-14-203713_[redacted].panic [Click for details]

    Mar 14, 2015, 08:04:08 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-14-200408_[redacted].panic [Click for details]

    Mar 14, 2015, 04:19:20 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-14-161920_[redacted].panic [Click for details]

    Mar 14, 2015, 12:55:25 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-14-125525_[redacted].panic [Click for details]

    Mar 1, 2015, 01:25:17 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-01-132517_[redacted].panic [Click for details]

    Feb 27, 2015, 10:34:50 PM    /Library/Logs/DiagnosticReports/Kernel_2015-02-27-223450_[redacted].panic [Click for details]

    Feb 25, 2015, 09:20:17 PM    /Library/Logs/DiagnosticReports/Kernel_2015-02-25-212017_[redacted].panic [Click for details]

    Feb 17, 2015, 09:47:52 AM    /Library/Logs/DiagnosticReports/Kernel_2015-02-17-094752_[redacted].panic [Click for details]

    Feb 16, 2015, 09:55:58 PM    /Library/Logs/DiagnosticReports/Kernel_2015-02-16-215558_[redacted].panic [Click for details]

    Feb 15, 2015, 10:22:46 PM    /Library/Logs/DiagnosticReports/Kernel_2015-02-15-222246_[redacted].panic [Click for details]

 

MacBook Pro, OS X Yosemite (10.10.2)

Posted on Mar 15, 2015 6:21 PM

Close
jgianna22btr

Q: Mid 2010 mac book pro crashing too many times!!!

  • All replies
  • Helpful answers

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio Mar 15, 2015 7:59 PM in response to jgianna22btr
    Level 6 (17,283 points)
    Apple Watch
    Mar 15, 2015 7:59 PM in response to jgianna22btr

    It appears that your mac is having kernel panics OS X Yosemite: If your Mac restarts and a message appears

    Please copy and post a panic report Mac OS X: How to log a kernel panic - Apple Support Please make sure to post the entire report including the hardware profile at the end.

  • by jgianna22btr,

    jgianna22btr jgianna22btr Mar 17, 2015 9:11 PM in response to Mike Sombrio
    Level 1 (0 points)
    Mar 17, 2015 9:11 PM in response to Mike Sombrio

    I found the panic file.

     

    Anonymous UUID:       BAD5C7EC-C960-AF52-5446-DBE5524FD2B5

     

     

    Sun Mar 15 20:01:06 2015

     

     

    *** Panic Report ***

    panic(cpu 1 caller 0xffffff7f992cef63): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff813311f000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.8.6/src/AppleM uxControl/kext/GPUPanic.cpp:127

    Backtrace (CPU 1), Frame : Return Address

    0xffffff811fee30b0 : 0xffffff801652fe41

    0xffffff811fee3130 : 0xffffff7f992cef63

    0xffffff811fee3210 : 0xffffff7f972ecb9f

    0xffffff811fee32d0 : 0xffffff7f973b618e

    0xffffff811fee3310 : 0xffffff7f973b61fe

    0xffffff811fee3380 : 0xffffff7f97635056

    0xffffff811fee34b0 : 0xffffff7f973d982d

    0xffffff811fee34d0 : 0xffffff7f972f35f1

    0xffffff811fee3580 : 0xffffff7f972f10fc

    0xffffff811fee3780 : 0xffffff7f972f2a4b

    0xffffff811fee3850 : 0xffffff7f988ae018

    0xffffff811fee3970 : 0xffffff7f988ad237

    0xffffff811fee39a0 : 0xffffff7f988a4c8d

    0xffffff811fee39e0 : 0xffffff7f988a545a

    0xffffff811fee3ab0 : 0xffffff7f988a0129

    0xffffff811fee3ae0 : 0xffffff7f988833a4

    0xffffff811fee3b30 : 0xffffff8016b00652

    0xffffff811fee3b60 : 0xffffff8016b01249

    0xffffff811fee3bc0 : 0xffffff8016afe9c3

    0xffffff811fee3d00 : 0xffffff80165e4a87

    0xffffff811fee3e10 : 0xffffff8016533f8c

    0xffffff811fee3e40 : 0xffffff8016518a93

    0xffffff811fee3e90 : 0xffffff80165293bd

    0xffffff811fee3f10 : 0xffffff80166059fa

    0xffffff811fee3fb0 : 0xffffff8016636ea6

          Kernel Extensions in backtrace:

             com.apple.driver.AppleMuxControl(3.8.6)[BE610379-FAEA-3E8F-B6AF-F92B70B3C5CD]@0 xffffff7f992c0000->0xffffff7f992d3fff

                dependency: com.apple.driver.AppleGraphicsControl(3.8.6)[76B001B1-30F1-3D72-B264-85D77B254C 2F]@0xffffff7f992b8000

                dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f970d2000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[56AD16B5-4F29-3F74-93E7-D492B3966DE2]@0xffffff 7f96d24000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[619F6C9F-0461-3BA1-A75F-53BB0F87ACD3]@0 xffffff7f97245000

                dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[42706EB3-1447-3931-A668-FBAC58AAAA 7A]@0xffffff7f992bb000

             com.apple.nvidia.classic.NVDAResmanTesla(10.0)[796AE430-39FB-3255-8161-D52AFA28 EE2B]@0xffffff7f9729c000->0xffffff7f97505fff

                dependency: com.apple.iokit.IOPCIFamily(2.9)[56AD16B5-4F29-3F74-93E7-D492B3966DE2]@0xffffff 7f96d24000

                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[E5A48E71-70F5-3B01-81D3-C2B037BBE80A]@0xff ffff7f9728c000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[619F6C9F-0461-3BA1-A75F-53BB0F87ACD3]@0 xffffff7f97245000

             com.apple.GeForceTesla(10.0)[3EA67900-B4A9-30BB-964D-0904DA5421CC]@0xffffff7f98 846000->0xffffff7f98913fff

                dependency: com.apple.iokit.IOPCIFamily(2.9)[56AD16B5-4F29-3F74-93E7-D492B3966DE2]@0xffffff 7f96d24000

                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[E5A48E71-70F5-3B01-81D3-C2B037BBE80A]@0xff ffff7f9728c000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[619F6C9F-0461-3BA1-A75F-53BB0F87ACD3]@0 xffffff7f97245000

                dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[796AE430-39FB-3255-8161-D52AFA 28EE2B]@0xffffff7f9729c000

             com.apple.nvidia.classic.NVDANV50HalTesla(10.0)[7FE40648-F15F-3E18-91E2-FDDDF4C DA355]@0xffffff7f97510000->0xffffff7f977b9fff

                dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[796AE430-39FB-3255-8161-D52AFA 28EE2B]@0xffffff7f9729c000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[56AD16B5-4F29-3F74-93E7-D492B3966DE2]@0xffffff 7f96d24000

     

     

    BSD process name corresponding to current thread: Google Chrome He

     

     

    Mac OS version:

    14C1510

     

     

    Kernel version:

    Darwin Kernel Version 14.1.0: Thu Feb 26 19:26:47 PST 2015; root:xnu-2782.10.73~1/RELEASE_X86_64

    Kernel UUID: 270413F7-3B44-3602-894F-AC0D392FCF8E

    Kernel slide:     0x0000000016200000

    Kernel text base: 0xffffff8016400000

    __HIB  text base: 0xffffff8016300000

    System model name: MacBookPro6,2 (Mac-F22586C8)

     

     

    System uptime in nanoseconds: 17132101765913

    last loaded kext at 8002721604154: com.apple.filesystems.smbfs 3.0.0 (addr 0xffffff7f993b2000, size 389120)

    last unloaded kext at 153961282405: com.apple.driver.AppleUSBUHCI 656.4.1 (addr 0xffffff7f97a32000, size 65536)

    loaded kexts:

    com.apple.filesystems.smbfs 3.0.0

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.AppleHWSensor 1.9.5d0

    com.apple.driver.AGPM 100.15.5

    com.apple.filesystems.autofs 3.0

    com.apple.iokit.IOBluetoothSerialManager 4.3.2f6

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AppleMikeyDriver 269.25

    com.apple.driver.AppleSMCLMU 2.0.7d0

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.2f6

    com.apple.driver.AppleLPC 1.7.3

    com.apple.driver.AppleHDA 269.25

    com.apple.GeForceTesla 10.0.0

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

    com.apple.driver.AppleIntelHDGraphics 10.0.0

    com.apple.driver.AppleIntelHDGraphicsFB 10.0.0

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHWAccess 1

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleMuxControl 3.8.6

    com.apple.driver.AppleMCCSControl 1.2.11

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.driver.SMCMotionSensor 3.0.4d1

    com.apple.driver.AppleUSBTCButtons 240.2

    com.apple.driver.AppleUSBTCKeyboard 240.2

    com.apple.driver.AppleUSBCardReader 3.5.1

    com.apple.driver.AppleIRController 327.5

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

    com.apple.BootCache 35

    com.apple.iokit.SCSITaskUserClient 3.7.3

    com.apple.driver.XsanFilter 404

    com.apple.iokit.IOAHCIBlockStorage 2.7.0

    com.apple.driver.AirPort.Brcm4331 800.20.24

    com.apple.driver.AppleUSBHub 705.4.2

    com.apple.driver.AppleFWOHCI 5.5.2

    com.apple.driver.AppleAHCIPort 3.1.0

    com.apple.iokit.AppleBCM5701Ethernet 10.1.3

    com.apple.driver.AppleUSBEHCI 705.4.14

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleACPIButtons 3.1

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 3.1

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 161

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.AppleGraphicsDeviceControl 3.8.6

    com.apple.kext.triggers 1.0

    com.apple.iokit.IOSerialFamily 11

    com.apple.nvidia.classic.NVDANV50HalTesla 10.0.0

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.2f6

    com.apple.driver.DspFuncLib 269.25

    com.apple.kext.OSvKernDSPLib 1.15

    com.apple.iokit.IOFireWireIP 2.2.6

    com.apple.nvidia.classic.NVDAResmanTesla 10.0.0

    com.apple.driver.IOPlatformPluginLegacy 1.0.0

    com.apple.iokit.IOUSBUserClient 705.4.0

    com.apple.iokit.IOSurface 97

    com.apple.iokit.IOBluetoothFamily 4.3.2f6

    com.apple.driver.AppleGraphicsControl 3.8.6

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.driver.AppleSMBusController 1.0.13d1

    com.apple.driver.IOPlatformPluginFamily 5.8.1d38

    com.apple.driver.AppleHDAController 269.25

    com.apple.iokit.IOHDAFamily 269.25

    com.apple.iokit.IOAudioFamily 203.3

    com.apple.vecLib.kext 1.2.0

    com.apple.driver.AppleSMBusPCI 1.0.12d1

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.driver.AppleSMC 3.1.9

    com.apple.driver.AppleUSBMultitouch 245.2

    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.3

    com.apple.iokit.IOUSBMassStorageClass 3.7.1

    com.apple.iokit.IOUSBHIDDriver 705.4.0

    com.apple.driver.CoreStorage 471.10.6

    com.apple.driver.AppleUSBMergeNub 705.4.0

    com.apple.driver.AppleUSBComposite 705.4.9

    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.3

    com.apple.iokit.IOBDStorageFamily 1.7

    com.apple.iokit.IODVDStorageFamily 1.7.1

    com.apple.iokit.IOCDStorageFamily 1.7.1

    com.apple.iokit.IOAHCISerialATAPI 2.6.1

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.3

    com.apple.iokit.IO80211Family 710.55

    com.apple.iokit.IOFireWireFamily 4.5.6

    com.apple.iokit.IOAHCIFamily 2.7.5

    com.apple.iokit.IOEthernetAVBController 1.0.3b3

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.iokit.IOUSBFamily 710.4.14

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 396

    com.apple.iokit.IOStorageFamily 2.0

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 3.1

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.Libm 1

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0

     

     

    And my hardward profile

     

    Hardware Overview:

     

      Model Name: MacBook Pro

      Model Identifier: MacBookPro6,2

      Processor Name: Intel Core i5

      Processor Speed: 2.4 GHz

      Number of Processors: 1

      Total Number of Cores: 2

      L2 Cache (per Core): 256 KB

      L3 Cache: 3 MB

      Memory: 8 GB

      Processor Interconnect Speed: 4.8 GT/s

      Boot ROM Version: MBP61.0057.B0C

      SMC Version (system): 1.58f17

      Serial Number (system): W81040MUAGX

      Hardware UUID: AE13C868-E4BF-5C1C-9DBD-D1D6AF1B5C47

      Sudden Motion Sensor:

      State: Enabled

  • by Barney-15E,

    Barney-15E Barney-15E Mar 17, 2015 9:31 PM in response to jgianna22btr
    Level 9 (50,854 points)
    Mac OS X
    Mar 17, 2015 9:31 PM in response to jgianna22btr

    That panic is mostly likely caused by a known fault in some of the Nvidia GPUs in that Mac. Apple had a recall for them, but it has ended.

    The logic board must be replaced (~$360). If you take it in for testing, make sure they run the VST (video switch test, i think). Their normal tests will not detect the fault.

     

    For most affected, the problem didnt appear until upgrading beyond Snow Leopard.

    You can use gfxCardStatus to disable the discrete graphics card which will reduce or stop the panics, but you won't have use of the higher power card.

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio Mar 18, 2015 2:56 AM in response to jgianna22btr
    Level 6 (17,283 points)
    Apple Watch
    Mar 18, 2015 2:56 AM in response to jgianna22btr

    Apple is currently running a program to repair MacBook Pros with the above mentioned GPU failure. See if yours fits into that recall http://www.apple.com/support/macbookpro-videoissues/  I believe it only covers 2011 and 2012 models but don't give up hope.....the problem is the same.

  • by jgianna22btr,

    jgianna22btr jgianna22btr Mar 21, 2015 6:44 PM in response to Mike Sombrio
    Level 1 (0 points)
    Mar 21, 2015 6:44 PM in response to Mike Sombrio

    Thank you for giving such helpful informations!! I did check on the link you gave but my macbookpro is not unlisted. I guess I will have to call up Apple to find out if they would repair for me with no cost.

  • by ariellekm,

    ariellekm ariellekm Jul 17, 2015 10:49 AM in response to jgianna22btr
    Level 1 (1 points)
    Jul 17, 2015 10:49 AM in response to jgianna22btr

    My mid-2010 MacBook Pro 15" crashed here and there - but once I upgraded to Yosemite, it started rebooting multiple times a DAY.  Was not informed by Apple of the NVIDIA GPU graphics card recall, so of course the recall expired before I could get it done.  Why Apple doesn't inform purchasers directly, I don't know.  So now what?  Have to pay $360 for a repair that Apple should be fixing?

  • by logogo,

    logogo logogo Jul 27, 2015 6:34 PM in response to ariellekm
    Level 1 (0 points)
    Jul 27, 2015 6:34 PM in response to ariellekm

    same same my MacBook Pro has gone mad after OS software updates - going to Apple store tomorrow  - hope they agree to honour recall program

    Did not have problems until updates.