Q: I can't sync my iPhone 6 because according to iTunes "the connection was lost"

I've been trying to sync my iPhone 6 to iTunes but every time the same message appears "the iPhone could not be synced because the connection to the phone was lost". I don't know what's wrong I mean I have a little more than 2G avaliable and reseted it already and I still get the same message. HELP PLEASE!!!

iPhone 6, iOS 8.1.3

Posted on Mar 15, 2015 8:25 PM

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Q: I can't sync my iPhone 6 because according to iTunes "the connection was lost"

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by norm123,

norm123 Mar 18, 2015 8:58 AM in response to AZULdeCORAZON
Community Specialists

Mar 18, 2015 8:58 AM in response to AZULdeCORAZON

Hello AZULdeCORAZON,

Sorry to hear that you are having issues with syncing your iPhone. If you are having issues with it not maintaining a connection, then start with the article below to troubleshoot issues with its USB connection. Do not forget that you can sync wirelessly so if you still have issues, you have that as an option.

iTunes: Resolve USB-related alerts
https://support.apple.com/en-us/HT203843

Regards,
-Norm G.
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Q: I can't sync my iPhone 6 because according to iTunes "the connection was lost"

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by norm123,

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