HT201487: If you forgot your Apple ID password
Learn about If you forgot your Apple ID password
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All replies
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Helpful answers
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Mar 16, 2015 4:17 AM in response to jinzka88by petermac87,You cannot bypass it. It is a security feature.
You will have to try to recover the password or contact Apple for help.
IF you still cannot recover it, contact Apple according to the instructions here.
Apple ID: Contacting Apple for help with Apple ID account security - Apple Support
Pete
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Mar 16, 2015 4:19 AM in response to petermac87by jinzka88,Can't do so because my aunt forget the id and the password when she pass me the phone. What should i do now ??
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Mar 16, 2015 4:21 AM in response to jinzka88by petermac87,Panic. You will now have to take your Aunt to the Apple Store with the original receipt for the iPhone to prove ownership of the phone.
Pete
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Mar 16, 2015 4:51 AM in response to petermac87by jinzka88,The thing is that my aunt forget where she had put the receipt at. Is was so long ago
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Mar 16, 2015 4:54 AM in response to jinzka88by FelipeV,Then as explained above, contact Account Security. She will need to prove her identity and then the password will be reset.
If unable to do what has been explained in this thread, the phone is useless.
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Mar 16, 2015 5:12 AM in response to jinzka88by carl wolf,You changed your story, and that's always a bad sign. First you claimed that YOU forgot the information. Then you claimed that YOUR AUNT forgot the information. If you have a stolen iPhone, shame on you.
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Jul 18, 2016 10:15 AM in response to carl wolfby leahcontz,i have the same situation..i don't usually keep receipt and accidentally i restart py phone and i forgot my apple ID. I HAVE THE SAME PROBLEM SINCE YESTERDAY BUT I'M WAITING FOR MY APPOINTMENT BY TOMORROW SO THE APPLE WILL CALL ME.