iPod Touch 5 can't connect wifi only using WPA2

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Level 1

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iPod Touch 5 can't connect wifi only using WPA2

My daughter has an iPod Touch 5th generation that one day stopped connecting at home to Wifi using WPA2. I use an Actiontec MI424WR Rev I and while her iPod Touch keeps showing the error "incorrect password" I use on the same network with no issues 2 ASUS laptops, 1 Samsung laptop, 1 Dell laptop, 1 iPad 4th gen, 1 iPhone5, 1 iPhone 5c, 1 ipod touch 3, and 1 Android tablet. The most frustrating thing is that at school and other places where no password is needed she can connect. I've tried to use specific channels on the router, as opposed to automatically assigning one, with the same results. The other devices work, while I keep getting the same error for her.

Any help or suggestions would be really appreciated.

Thank you

Apple TV

Posted on Mar 16, 2015 7:54 AM

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Answer 1

lllaass

Level 10

210,411 points

Mar 16, 2015 8:10 AM in response to mgalactico

Does the iOS device connect to other networks? If yes that tends to indicate a problem with your network.

Does the iOS device see the network?

Any error messages?

Do other devices now connect?

Did the iOS device connect before?

Try the following to rule out a software problem:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Power off and then back on your router

.- Reset network settings: Settings>General>Reset>Reset Network Settings

- iOS: Troubleshooting Wi-Fi networks and connections

- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network

- iOS: Recommended settings for Wi-Fi routers and access points

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

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Answer 2

mgalactico Author

Level 1

0 points

Mar 16, 2015 9:26 AM in response to lllaass

Thank you IIIaass for your response. I've tried the steps you recommended through "Reset Network Settings" I'll now try some of the recommendations from the Apple articles you linked too.

Thanks again

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