Microstrategy Mobile App crashing on iOS 8.1.2 and above in offline mode

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Microstrategy Mobile App crashing on iOS 8.1.2 and above in offline mode

Hi,

Running iOS 8.2 on iPad Air, 2nd Gen

One of the functionalities of our Microstrategy mobile reports is to enable offline access for its users. As such, the whole data is pre-cached into the device when connected, and this cache is used to power the dashboards when there is no network access.

Until iOS 8, this functionality was working fine. Since the iOS 81.2 update, as soon as the user goes in offline mode and tries to navigate through the dashboards, the Microstrategy app crashes. We are using different models of iPad notably the iPad air.

I tried using a 3rd party tool to monitor the free RAM and observed that RAM falls below 20MB during such navigation on the dashboard in offline mode.

It would be really helpful if someone can suggest a solution.

Thanks.

iPad Air, iOS 8.2, Same results for iOS 8.1.2, 8.1.3

Posted on Mar 16, 2015 6:19 AM

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Answer 1

Jun 23, 2017 5:07 AM in response to rachit.rix

Hello,

The data size limit for document rendering was reached int he mobile device on the iPad App 10.6. When the data size of a Report Services document or Visual Insight dashboard is 35.000KB or more it reaches to iPad App data size limit.

The reason why the same document can be successfully rendered on the iPad App 9.4.1 is because that part of the memory is missed for calculation.

See MicroStrategy guidelines for more information.

Thanks.

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Answer 2

May 5, 2015 9:14 AM in response to rachit.rix

Hi Rachit,

Please contact Microstrategy Support team. They could be solve the issue.

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