Remove addresses from spam / junk mail list

I had a similar problem, using the Apple Mail client with a Gmail account. Because I accidentally hit the junk button on a colleague's email, everything started going to the Junk folder. I tried a reset on the Junk rules, but that had no effect.

Try going into your Gmail from a browser, and navigating to the Spam folder. Find the message that is "not spam" and mark it as such.

This seems to have fixed the problem behaviour in the Apple Mail client. The message I had marked as "not spam" in Gmail now disappeared from the Junk folder, and appeared in the Inbox.

When you see those emails on your other computer, go to the one that you are not seeing them in, and click on the Junk email folder. Find the item in the folder and click the thumb (which now should be pointing up), or click Messages>Mark>Not Junk to re-teach the Mail app.

Cheers,

GB

You are using Apple Mail? If so, have you changed your mail filters to send Junk mail to a different folder?

Cheers,

GB

I'm not clear on what you mean by "spam" mail. Apple mail is set up to flag certain mail as "Junk" and you can decide if it is or isn't, you can also set it up to put anything flagged as "Junk" into the Junk folder or to keep it in your Inbox, or you can configure custom settings. But none of them contain the word "spam" so again, just not sure what you are referring to?

Cheers,

GB

Hello I have a similar technical problem: suddenly a few days ago, my mail has started to send to the Junk folder emails from my husband (I leave you imagine how happy he was when I stopped replying to his emails). I keep clicking on 'Not Junk' on all his messages but this will not remove it from the Junk rule being applied to him. Also I have checked the Junk rules and he is in my contacts list therefore he should not be filtered as Junk. Finally even when I press 'not Junk', the email is not automatically sent to the inbox, I have to move it manually. Can anyone help?? thank you!

Try going to Mail/Preferences/Junk Mail and click Reset.... You will then have to 'retrain' the Junk Mail filter.

Thank you Eirc, I might have to try that as last resort.....

You are welcome.

Eric, I reset the Junk mail rules twice but I still got the problem. Any other suggestion?

It will take awhile to retrain the Junk Mail filter. Other than that, I'm out of ideas.

I myself have had the same problem on my iPad, there isn't a preferences button that I can find, but I would certainly appreciate some help on this problem. Thanks in advance