Q: Reset Apple ID

Question

PatrickW

Level 1 (5 points)

Q: Reset Apple ID

I'm trying to reset my password on Apple ID. I get to a page where it asks some security questions that I have no idea what that answers are. Then it has me click a link that is supposed to email me a reset link. But I get no email. Nothing in the spam folder. How do I get my Apple ID password reset? Thanks.

Posted on Mar 16, 2015 1:09 PM

I have this question too

Solved

Kappy

Level 10 (271,811 points)

Desktops

A:

Contact Apple for help with Apple ID account security - Apple Support

If you forgot the answers to your Apple ID security questions - Apple Support

Posted on Mar 16, 2015 1:11 PM

Q: Reset Apple ID

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by lushy9160,Helpful

lushy9160 Mar 16, 2015 1:12 PM in response to PatrickW
Level 1 (65 points)

Mar 16, 2015 1:12 PM in response to PatrickW

Are you sure that the email sent goes to the same account that you checked? Is it sending it to the iCloud account?
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by FoxFifth,Helpful

FoxFifth Mar 16, 2015 1:12 PM in response to PatrickW
Level 7 (27,534 points)

iPhone

Mar 16, 2015 1:12 PM in response to PatrickW

The following may help regarding the verification email: If you didn't receive your verification or reset email - Apple Support

If that doesn't help, use the link in the quote below from If you forgot your Apple ID password - Apple Support

If these steps didn't help you change your password, contact Apple Support.
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by Niel,

Niel Mar 16, 2015 1:12 PM in response to PatrickW
Level 10 (314,476 points)

Mac OS X

Mar 16, 2015 1:12 PM in response to PatrickW

You need to contact Apple. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.

(124258)
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by PatrickW,

PatrickW Mar 16, 2015 1:14 PM in response to lushy9160
Level 1 (5 points)

Mar 16, 2015 1:14 PM in response to lushy9160

Thanks. The reset page obfuscates the email address, but it shows the final characters and it's not going to the .iCloud or .me account.
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Accepted Answer · Mar 16, 2015 1:11 PM

Kappy

Level 10 (271,811 points)

Desktops

Mar 16, 2015 1:11 PM in response to PatrickW

Contact Apple for help with Apple ID account security - Apple Support

If you forgot the answers to your Apple ID security questions - Apple Support

Q: Reset Apple ID

All replies Helpful answers

by Kappy,Solvedanswer

by lushy9160,★Helpful

by FoxFifth,★Helpful

by Niel,

by PatrickW,

All replies

Helpful answers

by lushy9160,Helpful

by FoxFifth,Helpful