Juliendls
Level 1 (0 points)

Q: Bootcamp cant use USB stick to download drivers.

My Macbook Pro cant seem to use the USB stick to download the drivers for Windows. I have install Windows on a new partition but cant use it since the machine does not talk with the software without the drivers.

 

Every time I try to download them, it tells me ''Unable to save the Windows support software on the selected disk. An error occurred while saving the Windows support software.'' (English translation from French).

 

Went twice to the Genius Bar, lost my time twice and I dont really know what to do.

MacBook Pro (13-inch Late 2011)

Posted on Mar 16, 2015 12:58 PM

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Juliendls

Q: Bootcamp cant use USB stick to download drivers.

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  • by judysings,

    judysings judysings Mar 19, 2015 6:45 AM in response to Juliendls
    Community Specialists
    Mar 19, 2015 6:45 AM in response to Juliendls

    Good Afternoon Juliendls,

    The resources below will explain how to setup Boot Camp using a USB.  What version of Windows are you trying to install?  Is it possible that you have not formatted the USB media for Windows?

     

    How to install Windows using Boot Camp - Apple Support
    https://support.apple.com/en-us/HT201468

     

    Frequently Asked Questions about installing Windows 7 with Boot Camp - Apple Support
    https://support.apple.com/en-lb/HT202008

     

    Where can I get the Windows Support Software (Windows drivers)?

     

    Use Boot Camp Assistant to automatically download the software for your Mac and the versions of OS X and Windows you are using. Refer to System requirements for Microsoft Windows operating systems for more information.

    How do I use the Support Software I downloaded from the web page?

    1. The download file is a .zip file. Double click it to uncompress it.
    2. Copy the Support Software to the root level of a USB flash or hard drive that is formatted with the FAT file system (see question below for steps on how to format). 
    3. Attach the hard drive to the USB port of your Mac after Windows 7 is installed. 
    4. Double-click the Boot Camp folder, then locate and double click the "setup.exe" file. 
    5. Installation of the drivers can take a few minutes. Don't interrupt the installation process. A completion dialog box will appear when everything is installed. Click Finish when the dialog appears.
    6. When your system restarts your Windows 7 installation is done.

     

    How do I format USB media to the FAT file system?

    Use Disk Utility to format a disk for use with a Windows computer.

    Important: Formatting a disk erases all the files on it. Copy any files you want to save to another disk before formatting the disk.

    1. Open Disk Utility.
    2. Select the disk you want to format for use with Windows computers.
    3. Click Erase, and choose one of the following from the Format pop-up menu:
      • If the size of the disk is 32 GB or less, choose MS-DOS (FAT).
      • If the size of the disk is over 32 GB, choose ExFAT.
    4. Type a name for the disk. The name’s maximum length is 11 characters.
    5. Click the Erase button, and then click Erase again.

     

     

     

     

     

     

    Hope that helps ...

    - Judy

  • by Loner T,

    Loner T Loner T Mar 19, 2015 7:37 AM in response to Juliendls
    Level 7 (24,855 points)
    Safari
    Mar 19, 2015 7:37 AM in response to Juliendls

    Is your USB a USB2 device or a USB3 device? You should use a USB2 device.