mustek scanexpress a3 usb 2400 pro

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mustek scanexpress a3 usb 2400 pro

Hi,

So at work I was trying to hook up this scanner I have near my station, a mustek scanexpress a3 usb 2400 pro, butI can't detect it.

I downloaded the latest drivers off the Mustek website and I tried using Vuescan, Image capture and Photoshop to see if I could get it to work, but nothing.

It wasn't detected in the preferences Scanner and Printer utility.

My coworker who runs a windows machine got it to work without any issues.

Anyone have any good fixes for this?

Thanks

iMac, OS X Yosemite (10.10.2)

Posted on Mar 16, 2015 2:45 PM

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Answer 1

Jul 1, 2015 9:42 AM in response to TheDanoplex

Hi TheDanoplex,

In case this is still an issue for you, I had this exact same issue as you over the past few days (though it was a scanner I bought). Speaking to Mustek support I was given this link where the correct driver can be downloaded: ftp://ftp.mustek.com.tw/pub/new/driver/

Choose from either the A3 2400S (D18) or A3 2400S (D3K) according to the serial number at the back of the scanner (i.e. starts with either D18 or D3K). For whatever reason the driver available from the Mustek site does not work.

Once installed the scanner should now appear on the Printers and Scanners list on your System Preferences and in the File > Import menu in Photoshop if you use it.

Hope that's of help.

Mike

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