I have a mid 2012 MacBook Pro with 2.9 GHz Intel Core i7. I just received a large message in Safari that said my computer is compromised and that I need to contact 1-800-986-6395 immediately before my files and personal info was stolen.

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Level 1

17 points

I have a mid 2012 MacBook Pro with 2.9 GHz Intel Core i7. I just received a large message in Safari that said my computer is compromised and that I need to contact 1-800-986-6395 immediately before my files and personal info was stolen.

I have a mid 2012 MacBook Pro with 2.9 GHz Intel Core i7 that is version OS X Yosemite 10.10.2 (14C1510) and 8 GB 1600 MHz DDR3 memory. I just received a large flashing message in Safari that said my computer is compromised and that I need to contact 1-800-986-6395 immediately before my files and personal info was stolen. It locked me out of any further Safari searches although I can access it now. I chose instead to re-run my Norton antivirus and contact the Apple Community before calling the number. Is is for real?

Mac Book, Mac OS X (10.6.2)

Posted on Mar 16, 2015 3:57 PM

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Answer 1

Kappy

Level 10

361,741 points

Mar 16, 2015 3:59 PM in response to bagbums

You are being scammed. Please ignore and close. Do not click any links or call any phone numbers!

Remove Browser Pop-up Problems

AdwareMedic

Adblock Plus 1.8.9

remove adware that displays pop-up ads and graphics on your Mac

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Answer 2

thomas_r.

Level 7

31,989 points

Mar 16, 2015 4:39 PM in response to bagbums

This was a scam. As long as you didn't call the number, you can ignore it. For more information, including how to get rid of the message if it's still a problem, see:

Tech support scam pop-ups

(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com.)

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Answer 3

Mar 16, 2015 11:31 PM in response to bagbums

HI there !

This could possibly be an extension which is enabled in your safari browser. Click on Safari menu/Preferences -> Extensions -> Choose the extensions and remove it. Restart your Safari once and then check if you are still getting any of these pop ups.

Thanks!

Abilash

Norton Support

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Answer 4

thomas_r.

Level 7

31,989 points

Mar 17, 2015 3:19 AM in response to NortonSupport

NortonSupport wrote:

This could possibly be an extension which is enabled in your safari browser.

This is very unlikely to be due to an extension installed in Safari.

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