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Helpful answers
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Mar 17, 2015 7:48 AM in response to Jaybee67ukby Ingo2711,Did you already try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again?
You will not lose data by resetting.
If this does not work, switch FaceTime off and on again.
If still no luck, set it up as new device:
How to erase your iOS device and then set it up as a new device or restore it from backups
Also check this again:
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Mar 17, 2015 7:49 AM in response to Ingo2711by flofromfrankfurt,disconnect Facetime in Settings and reconnect.
happens from time to time.