Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Bad sound in Bluetooth Headsets when input is Bluetooth

I have three different Bluetooth Headsets:

  • Plantronics Voyager Legend
  • Plantronics M155
  • Jawbone Era

And have same problem.

When I set Audio Input to Bluetooth Headset then output sound became very bad quality.

User uploaded file

I discovered problem!

Look this screenshot.

User uploaded file

I can't select 44100 Hz and 2ch-32bit!!

Why? I can select Format: 44100 Hz 2ch-32 bit only with Internal Microphone.

I tried my Headsets with Macbook Air and Macbook Pro - problem present in both notebooks 😟

MacBook Pro with Retina display, OS X Yosemite (10.10.2)

Posted on Mar 17, 2015 11:24 AM

Reply
Question marked as Best reply

Posted on Oct 23, 2017 5:31 PM

Simply force quitting "coreaudiod" as recommended works. Then I opened Audio MIDI Setup and changed the audio format from "1ch-16bit Integer" to "2ch-32bit Float" and then changed to "44100.0 Hz". Thank you!



Note: I am using Beats Solo 2 wireless over Bluethooth on my Mac with El Capitan.

6 replies

Aug 7, 2015 12:04 PM in response to Labutin

The issue I have is the exact same here, except it is with output. The only thing I've found that actually fixes the problem is rebooting the machine. However, if I engage the screensaver that locks the screen, then when I log back in, the bluetooth audio is back to a single channel.


I've tried unsetting and setting the sound drivers, as well as restarting coreaudiod, blued, and bluetoothaudiod. No success thus far. Help!

Aug 7, 2015 12:50 PM in response to sayBalls

It seems that I spoke too soon. I have found out how to fix it, and the fix could work for BOTH the input and output issues.


If I edit the file 'com.apple.audio.DeviceSettings.plist' (located at /Library/Preferences/Audio/), find my device by its MAC address, and then change:


(*** NOTE: My sampling settings and such may be off, but they still work. Your mileage may vary. ***)


<key>bits per channel</key>
<integer>16</integer>
<key>bytes per frame</key>
<integer>2</integer>
<key>bytes per packet</key>
<integer>2</integer>
<key>channels per frame</key>
<integer>1</integer>
<key>format flags</key>
<integer>20</integer>
<key>format id</key>
<integer>1819304813</integer>
<key>frames per packet</key>
<integer>1</integer>
<key>sample rate</key>
<real>8000</real>


to:



<key>bits per channel</key>
<integer>24</integer>
<key>bytes per frame</key>
<integer>8</integer>
<key>bytes per packet</key>
<integer>8</integer>
<key>channels per frame</key>
<integer>2</integer>
<key>format flags</key>
<integer>4</integer>
<key>format id</key>
<integer>1819304813</integer>
<key>frames per packet</key>
<integer>1</integer>
<key>sample rate</key>
<real>44100</real>




Then, launch Audio MIDI Setup and you'll see that you have your two channels back 🙂


No need to restart or anything!

Bad sound in Bluetooth Headsets when input is Bluetooth

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.