Q: iTunes has stopped working Windows7 Norton 360
I tried to upgrade a fully functional working version of iTunes 3 days ago and now cannot get the program to work under any circumstances. I have followed these instructions to the letter, in the recommended order AND removed my iTUNES library from my computer - with many thousands of tunes. After 3 days I still get the iTunes has stopped working error. Please provide help that helps...
Problem Event Name: BEX64
Application Name: iTunes.exe
Application Version: 12.1.1.4
Application Timestamp: 54de1991
Fault Module Name: StackHash_1dc2
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0000000000000000
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 1dc2
Additional Information 2: 1dc22fb1de37d348f27e54dbb5278e7d
Additional Information 3: eae3
Additional Information 4: eae36a4b5ffb27c9d33117f4125a75c2
HP desktop, Windows 7, up to date with windows update
Posted on Mar 17, 2015 1:13 PM
