apple firewall alert

Question

apple firewall alert

Hi, I was watching an anime show on one of my usual sites, animefreak. Out of nowhere I got redirected with this pop up, I did not call the number as I could not find the number on the apple site for support. Especially with all the popup windows about false numbers. So i need some help, has anyone had this pop up before? Is my computer really infected?, if so any suggestions on how to proceed?

It says;

apple-firewall-alert

computer adware/ spyware virus

1-877-848-6792

Picture provided, Please help, not sure how to proceed.

I heard of some kind of USB that connects and removes this kind of stuff, but can not remember the name

MacBook Pro, OS X Mavericks (10.9.5), Mid 2010

Posted on Mar 17, 2015 3:30 PM

Reply

Answer 1

Niel

Level 10

727,409 points

Mar 17, 2015 3:32 PM in response to HeathcliffSAO

Choose Force Quit from the Apple menu, close Safari, and then launch it with the Shift key held down. If that doesn't work, temporarily disconnect the computer from the Internet.

(124334)

Reply

Answer 2

Mar 17, 2015 3:34 PM in response to Niel

I already got it to close, but worried about it actually being "corrupted" and if it really does have spyware, reading the risks, makes me nervous

Reply

Answer 3

Linc Davis

Level 10

209,559 points

Mar 17, 2015 4:24 PM in response to HeathcliffSAO

That message is a scam and everything it says is a lie. There is no spyware.

Reply

Answer 4

Apr 3, 2015 3:07 PM in response to Linc Davis

Wow....please don't flame the village idiot (me). The pop-up I received was very similar to this; however, it had much more Apple branding and appeared more legitimate than this one shown above. I actually called the number and the gentleman on the phone claimed to be Apple Support and used a "logmein123" session and a terminal command to show me "koobface found" in some log. He then proceeded to convince me that I needed to have an "Anti-Hack Network Technician, Level 6". Never heard of it. $439 to take care of all computers, tablets, and smartphones (numerous).

I started to smell a rat and grabbed my wife's laptop and found this thread. I then terminated the call and the remote session with this person.

My computer sits behind a Time Capsule with encryption, and that sits behind a Cable Modem.

After restarting my laptop, everything appears to be in order, but do I need to consult with someone to have my laptop examined, just to make sure that nothing was obtained somehow during this remote session.

Thank you for any advice you can offer.

Reply