Q: iPhone 5 won't back up

I have an iPhone 5, model A1429. Every few days I get a warning that states "iPhone not backed up. This iPhone hasn't been backed up. Backups happen when this iPhone is plugged in, locked, and connected to Wi-Fi."

This warning has been happening since I got it back in 2013. Under Settings -> iCloud -> Backup, I have enabled iCould Backup. The phone is on Wi-Fi, locked and plugged in every night. Why will it not back up? From this same page I have tried to "Back Up Now", but it will not complete the backup. It says "The last backup could not be completed. Last backup: Never" at the bottom of this page.

Current software is iOS 8.2. Can you guys help me out?

Thanks,

Mike

iPhone 5

Posted on Mar 17, 2015 6:14 PM

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Q: iPhone 5 won't back up

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by alex_h1,

alex_h1 Mar 20, 2015 8:16 AM in response to Mr. Mike B.
Community Specialists

Mar 20, 2015 8:16 AM in response to Mr. Mike B.

Hello Mike,

Thanks for using Apple Support Communities.

To start troubleshooting this issue where your iPhone is not backing up even though you are keeping it locked, connected to Wi-Fi, and plugged in, I'd like you to please check the storage space available on your iCloud account.

Manage your iCloud storage - Apple Support

Take care,
Alex H.
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by Mr. Mike B.,

Mr. Mike B. Mar 20, 2015 8:22 AM in response to alex_h1
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Mar 20, 2015 8:22 AM in response to alex_h1

Alex,

I've got 20.0 GB Total Storage and 11.2 GB Available. On the Settings - General - About page, it says Capacity 27.3, Available 5.0. Is this why my phone won't back up? Not enough room in my iCloud account?

Mike
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by alex_h1,

alex_h1 Mar 21, 2015 10:15 AM in response to Mr. Mike B.
Community Specialists

Mar 21, 2015 10:15 AM in response to Mr. Mike B.

Hi Mike,

That might be the case. To check how large your iCloud backup is please do the following:

To check the size of the backup on your device in iOS 8 or later, tap Settings > iCloud > Storage > Manage Storage

Manage your iCloud storage - Apple Support

Have a great weekend,
Alex H.
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Q: iPhone 5 won't back up

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by alex_h1,

by Mr. Mike B.,

by alex_h1,

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