Q: itunes crashes
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Mar 20, 2015 8:12 AMby joe_7399,Greetings Find47,
Welcome to the Apple Support Communities!
I understand that iTunes on your Windows computer is having unexpected quits. You have already completed some great troubleshooting by uninstalling and reinstalling iTunes, but to continue the troubleshooting process I would suggest reading over and working through the steps in the attached article.
Cheers,
Joe
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Mar 23, 2015 11:21 AMby turingtest2,I suggest you try the "for older video cards" version.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2
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Mar 23, 2015 11:33 AMby Pyroxide,Hello!
I have the same problem as stated by Find47.
I am in an office behind a firewall. I sometimes am able to connect to iTunes Match, but most of the time, it simply crashes as soon as try to connect to iTunes Match or iTunes Store.. Anything involving connecting to Apple online.
I also tried everything listed everywhere ..
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Mar 23, 2015 11:57 AMby Pyroxide,"the iTunes for Windows (64-bit - for older video cards)"
THIS !!! This sir did it!!
Awe-some-mazing!
