ahi231
Level 1 (4 points)

Q: unable to log in to certain websites on my 1st gen. Ipad

1st gen. Ipad. MDL MC916LL/A

IOS 8.2 (12D508)

unable to log in to certain websites. i.e Options Animal

un and pw are correct. no problems when logging in from computer. Contacted OA and they sent me new pw. Tried it and still not accepting.

iPad, iOS 8.2

Posted on Mar 17, 2015 7:18 PM

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ahi231

Q: unable to log in to certain websites on my 1st gen. Ipad

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  • Helpful answers

  • by brenden dv,

    brenden dv brenden dv Mar 20, 2015 8:55 AM in response to ahi231
    Community Specialists
    Mar 20, 2015 8:55 AM in response to ahi231

    Hello ahi231,

     

    I'm sorry to hear you are having this issue with Safari on your iPad. If you are unable to log into a specific webpage with your known-correct info, you may find the troubleshooting steps outlined in the following article helpful. In particular, you may want to check your Cookies settings, as noted here:

     

    Block cookies

    To set whether Safari blocks cookies in iOS 8, tap Settings > Safari > Block Cookies and choose Always Allow, Allow from websites I visit, Allow from Current Websites Only, or Always Block. In iOS 7 or earlier, choose Never, From third parties and advertisers, or Always.

    A cookie is a piece of data that a website puts on your device. Using cookies, the website can remember you when you visit again, and the webpage can be customized for you based on information you may have provided. Some pages might not work unless you accept cookies. For instance:

     

    • You're unable to log in to a website or webpage using your correct username and password.
    • You see a message on a webpage that cookies are required, or that your browser's cookie functionality is turned off.
    • You try to use a feature on a website, but it doesn't work as expected.

     

    Safari web settings on your iPhone, iPad, or iPod touch - Apple Support

     

    Sincerely,

    - Brenden

  • by ahi231,

    ahi231 ahi231 Mar 24, 2015 6:29 PM in response to brenden dv
    Level 1 (4 points)
    Mar 24, 2015 6:29 PM in response to brenden dv

    Thanks Brenden, your suggestions worked!

  • by brenden dv,

    brenden dv brenden dv Mar 25, 2015 2:54 PM in response to ahi231
    Community Specialists
    Mar 25, 2015 2:54 PM in response to ahi231

    No problem, glad to help.

     

    - Brenden