Trying to reset home folder permissions and acls

Question

Level 1

2 points

Trying to reset home folder permissions and acls

I have been having a nightmare of a time with Adobe apps, primarily Premiere Pro, crashing CONSTANTLY and randomly. I have no idea what's causing it and have been going back & forth to no avail for days with Adobe, and trying a bunch of different things. I keep getting an error that says Thread 0 Crashed com.apple.main .......

I am on a 2014 Mac Pro 12 core, 64GB Ram with dual AMD D700 GPUs, running Yosemite.

The steps I have tried have included messing around with various permissions within the Adobe folders and enclosed files. That led me to then need to completely reinstall my OS from recovery mode. I tried multiple times going into recovery mode, doing resetpassword in Terminal, and then trying to reset the home folder permissions from there, but it just never says done and don't think it's doing anything. I have let it sit for hours and not gotten anything back on it.

I searched the forums and found an older thread where Linc Davis had posted a terminal code to put in, and tried that. Many said that worked for them, but it didn't seem to change anything for me. After doing that, i did go back into recovery mode and see if i could reset the permissions from there, but again, just greyed out the Done button and stayed for hours.

I am at a complete loss on what to do and really need some help. I am days overdue on projects because of Adobe's crashes and because of the time I've been wasting trying to re-sort out the IT stuff that I don't really know much about. Can you please help? ANYONE?

iMac with Retina 5K display, OS X Yosemite (10.10.2)

Posted on Mar 17, 2015 9:12 PM

Reply

Answer 1

Linc Davis

Level 10

209,739 points

Mar 18, 2015 8:43 AM in response to markmoritz

What happened when you contacted Adobe support or asked a question on its user forums?

Reply

Answer 2

markmoritz Author

Level 1

2 points

Mar 18, 2015 12:31 PM in response to Linc Davis

Not much. They recommended 'trying' a few things, but none of their recommendations worked and a bunch of other users chimed in experiencing similar problems & frustrations. I'm lucky if they respond once a day, and it honestly seems like their responses have been more filled with questions than answers. Pretty frustrating and terrible. I don't know what to do!

Reply

Answer 3

Linc Davis

Level 10

209,739 points

Mar 18, 2015 12:50 PM in response to markmoritz

Are you only having problems with Adobe applications, or with others as well?

Reply

Answer 4

markmoritz Author

Level 1

2 points

Mar 18, 2015 12:57 PM in response to Linc Davis

it's only been with adobe applications, but unfortunately, they are just not being helpful. I'll paste a crash report here below, maybe you can make sense of it. They can't seem to and I certainly can't. I really don't know what to do. All they keep doing is asking me more questions, which to me doesn't make a whole lot of sense in itself. I would think that an Adobe Crash Report should tell Adobe exactly what's causing the crash. So frustrating and right now highly detrimental to my business.

The only thing that is happening of question besides the Adobe apps crashing is that I can't reset my home folder permissions through the recovery mode. I tried last night and let it run overnight and this morning, it still had not said 'Done'. So i'm not sure if that denotes a different problem somewhere

Process: Adobe Premiere Pro CC 2014 [35184]

Path: /Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/MacOS/Adobe Premiere Pro CC 2014

Identifier: com.adobe.AdobePremierePro

Version: 8.2.0 (8.2.0)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Adobe Premiere Pro CC 2014 [35184]

User ID: 501

Date/Time: 2015-03-16 12:21:23.113 -0400

OS Version: Mac OS X 10.10.2 (14C1510)

Report Version: 11

Anonymous UUID: 90B14466-00B2-AC58-907F-47673A061B0E

Time Awake Since Boot: 210000 seconds

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

VM Regions Near 0:

-->

__TEXT 0000000100000000-0000000100003000 [ 12K] r-x/rwx SM=COW /Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/MacOS/Adobe Premiere Pro CC 2014

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 com.adobe.AudioSupport.framework 0x0000000103d7f8d0 ML::Device::GetNumberOfPhysicalChannels(unsigned int, bool) + 80

1 com.adobe.AudioSupport.framework 0x0000000103d6adb8 ML::CoreAudioHost::PrivateInitDriver(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 712

2 com.adobe.AudioSupport.framework 0x0000000103d6a18f ML::CoreAudioHost::LoadDriverPrivate(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool, bool) + 351

3 com.adobe.AudioSupport.framework 0x0000000103d6dac1 ML::CoreAudioHost::LoadDriver(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 33

4 com.adobe.AudioSupport.framework 0x0000000103d7b348 ML::CoreAudioHost::AddDependancy() + 56

5 com.adobe.PlayerHost.framework 0x0000000105afca75 ML::AsioHostInstanceWrapper::AsioHostInstanceWrapper() + 165

6 com.adobe.PlayerHost.framework 0x0000000105b1d6b7 ML::VideoPlayerProxy::ActivateDevice() + 39

7 com.adobe.MLFoundation.framework 0x0000000103710fb9 ML::PreemptionManager::ActivateDevice(ASL::InterfaceRef<ML::IPreemptableProxy, ML::IPreemptableProxy> const&) + 873

8 com.adobe.PlayerHost.framework 0x0000000105b18e91 ML::VideoPlayerProxy::Activate() + 49

9 com.adobe.HandlerTimeline.framework 0x000000010c2bbfbf HandlerTimeline::TimelineView::NowOnDuty() + 623

10 com.adobe.UIFramework.framework 0x0000000104d44cf9 UIF::Commander::SetTarget(UIF::Commander*) + 361

11 com.adobe.dvaui.framework 0x000000010425d3eb dvaui::ui::UI_Node::UI_GainKeyboardFocus(dvaui::ui::FocusChangeReason) + 363

12 com.adobe.dvaworkspace.framework 0x0000000106f75ba2 dvaworkspace::workspace::Workspace::SetFocusedTabPanel(dvaworkspace::workspace: :TabPanel*) + 498

13 com.adobe.HandlerTimeline.framework 0x000000010c375d92 HandlerTimeline::TrackViewArea::DropSelf(UIF::DataObject&, int, ASL::ParamPoint<int> const&) + 15282

14 com.adobe.UIFramework.framework 0x0000000104e11d24 UIF::SubViewImpl::UI_HandleDrop(dvacore::geom::PointT<float>, dvaui::datatransfer::OS_ReceiveData&, int&) + 180

15 com.adobe.UIFramework.framework 0x0000000104e11d50 non-virtual thunk to UIF::SubViewImpl::UI_HandleDrop(dvacore::geom::PointT<float>, dvaui::datatransfer::OS_ReceiveData&, int&) + 16

16 com.adobe.dvaui.framework 0x000000010419821d dvaui::datatransfer::OS_DropTargetBase::RouteDrop(dvaui::datatransfer::OS_Recei veData&, dvacore::geom::PointT<float> const&, dvaui::ui::UI_Node*, int&) + 77

17 com.adobe.dvaui.framework 0x0000000104198c65 dvaui::datatransfer::OS_DropTarget::HandlePerformDragEvent(objc_object*) + 261

18 com.adobe.dvaui.framework 0x00000001042cff63 dvaui::ui::OS_DragDropManager::UI_HandlePlatformPerformDragEvent(objc_object*) + 35

19 com.adobe.dvaui.framework 0x00000001042e8418 boost::detail::function::function_obj_invoker0<boost::_bi::bind_t<bool, boost::_mfi::mf1<bool, dvaui::ui::OS_DragDropManager, objc_object*>, boost::_bi::list2<boost::_bi::value<dvaui::ui::OS_Window*>, boost::_bi::value<objc_object*> > >, bool>::invoke(boost::detail::function::function_buffer&) + 56

20 com.adobe.Frontend.framework 0x00000001000d33fc boost::function0<bool>::operator()() const + 28

21 com.adobe.Frontend.framework 0x00000001000d34ce int dvacore::config::ErrorManager::ExecuteFunction<bool>(boost::function0<bool>*, bool*) + 14

22 com.adobe.Frontend.framework 0x000000010006b039 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost: :function0<int>) + 41

23 com.adobe.Frontend.framework 0x00000001000d32e8 bool dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<bool >(boost::function0<bool>, bool*) + 136

24 com.adobe.Frontend.framework 0x00000001000d31da bool dvacore::config::ExecuteTopLevelFunction<bool>(boost::function0<bool>, bool*) + 170

25 com.adobe.dvaui.framework 0x00000001042dd82c -[DVAMacWindowDelegate performDragOperation:] + 124

26 com.apple.AppKit 0x00007fff8fb6c61c -[NSWindow(NSDrag) performDragOperation:] + 86

27 com.apple.AppKit 0x00007fff8f6bba59 NSCoreDragReceiveMessageProc + 345

28 com.apple.HIServices 0x00007fff814956ab DoMultipartDropMessage + 327

29 com.apple.HIServices 0x00007fff814953ad DoDropMessage + 41

30 com.apple.HIServices 0x00007fff8149443b CoreDragMessageHandler + 871

31 com.apple.CoreFoundation 0x00007fff8b8614d8 __CFMessagePortPerform + 568

32 com.apple.CoreFoundation 0x00007fff8b7e98f9 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 41

33 com.apple.CoreFoundation 0x00007fff8b7e986b __CFRunLoopDoSource1 + 475

34 com.apple.CoreFoundation 0x00007fff8b7db3e7 __CFRunLoopRun + 2375

35 com.apple.CoreFoundation 0x00007fff8b7da858 CFRunLoopRunSpecific + 296

36 com.apple.HIToolbox 0x00007fff89cd1aef RunCurrentEventLoopInMode + 235

37 com.apple.HIToolbox 0x00007fff89cd186a ReceiveNextEventCommon + 431

38 com.apple.HIToolbox 0x00007fff89cd16ab _BlockUntilNextEventMatchingListInModeWithFilter + 71

39 com.apple.AppKit 0x00007fff8f406f81 _DPSNextEvent + 964

40 com.apple.AppKit 0x00007fff8f406730 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194

41 com.apple.AppKit 0x00007fff8f3fa593 -[NSApplication run] + 594

42 com.adobe.Frontend.framework 0x00000001000d302d FE::MacApplication::RunSelf() + 45

43 com.adobe.Frontend.framework 0x0000000100047e98 FE::Application::Run(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 4328

44 com.adobe.Frontend.framework 0x00000001000d4944 FE::AppMain(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 276

45 com.adobe.Frontend.framework 0x00000001000dbbe5 FE::Run(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int) + 581

46 com.adobe.AdobePremierePro 0x00000001000018ac main + 508

47 com.adobe.AdobePremierePro 0x00000001000016a4 start + 52

Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x00007fff8289d232 kevent64 + 10

1 libdispatch.dylib 0x00007fff8f2daa6a _dispatch_mgr_thread + 52

Thread 2:

0 libsystem_kernel.dylib 0x00007fff8289d21a kevent + 10

1 com.adobe.dvatransport.framework 0x0000000100ea01a7 boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lo ck<boost::asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 375

2 com.adobe.dvatransport.framework 0x0000000100e9fd18 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 552

3 com.adobe.dvatransport.framework 0x0000000100e8f157 SkyConnectionEnv::MainLoop() + 167

4 com.adobe.dvatransport.framework 0x0000000100e8ec09 SkyConnectionEnv::StaticThreadFunc(SkyConnectionEnv*) + 9

5 com.adobe.boost_threads.framework 0x00000001002c9dba thread_proxy + 186

6 libsystem_pthread.dylib 0x00007fff8b762268 _pthread_body + 131

7 libsystem_pthread.dylib 0x00007fff8b7621e5 _pthread_start + 176

8 libsystem_pthread.dylib 0x00007fff8b76041d thread_start + 13

Thread 3:

0 libsystem_kernel.dylib 0x00007fff8289c136 __psynch_cvwait + 10

1 com.adobe.dvacore.framework 0x00000001003a106b boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lo ck<boost::asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 139

2 com.adobe.dvacore.framework 0x00000001003a0dd8 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 552

3 com.adobe.dvacore.framework 0x00000001003a0b9a boost::asio::detail::posix_thread::func<boost::asio::detail::resolver_service_b ase::work_io_service_runner>::run() + 42

4 com.adobe.dvatransport.framework 0x0000000100ea0bb3 boost_asio_detail_posix_thread_function + 19

5 libsystem_pthread.dylib 0x00007fff8b762268 _pthread_body + 131

6 libsystem_pthread.dylib 0x00007fff8b7621e5 _pthread_start + 176

7 libsystem_pthread.dylib 0x00007fff8b76041d thread_start + 13

Thread 4:

0 libsystem_kernel.dylib 0x00007fff8289c136 __psynch_cvwait + 10

1 com.apple.CoreServices.CarbonCore 0x00007fff886167c0 TSWaitOnCondition + 108

2 com.apple.CoreServices.CarbonCore 0x00007fff886169bf TSWaitOnConditionTimedRelative + 171

3 com.apple.CoreServices.CarbonCore 0x00007fff885e62f5 MPWaitOnQueue + 192

4 com.adobe.dvacore.framework 0x00000001003d923d dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::t hreads::AllocatedFunctionT<boost::function<void ()> > >&, int) + 141

5 com.adobe.dvacore.framework 0x00000001003d71a0 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::T hreadSafeDelayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 160

6 com.adobe.dvacore.framework 0x00000001003c763c boost::function0<void>::operator()() const + 28

7 com.adobe.dvacore.framework 0x00000001003d4113 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115

8 com.adobe.boost_threads.framework 0x00000001002c9dba thread_proxy + 186

9 libsystem_pthread.dylib 0x00007fff8b762268 _pthread_body + 131

10 libsystem_pthread.dylib 0x00007fff8b7621e5 _pthread_start + 176

11 libsystem_pthread.dylib 0x00007fff8b76041d thread_start + 13

Thread 5:

0 libsystem_kernel.dylib 0x00007fff8289c166 __psynch_mutexwait + 10

1 com.adobe.AudioSupport.framework 0x0000000103d7b32b ML::CoreAudioHost::AddDependancy() + 27

2 com.adobe.PlayerHost.framework 0x0000000105af6680 ML::VideoPlayer::Activate(ASL::InterfaceRef<ML::AsioHostInstanceWrapper, ASL::ASLUnknown>) + 256

3 com.adobe.PlayerHost.framework 0x0000000105b215c8 ML::VideoPlayerDeferredActivate::Execute() + 56

4 com.adobe.PlayerHost.framework 0x0000000105aebda4 ML::PlayModuleThreadQueue::ExecuteDeferredCall(ASL::ObjectPtr<ML::DeferredCallB ase, ASL::AtomicValue>) + 340

5 com.adobe.PlayerHost.framework 0x0000000105aeaca5 ML::PlayModuleThreadQueue::ServiceQueue() + 293

6 com.adobe.dvacore.framework 0x00000001003d723e dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::T hreadSafeDelayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 318

7 com.adobe.dvacore.framework 0x00000001003c763c boost::function0<void>::operator()() const + 28

8 com.adobe.dvacore.framework 0x00000001003d4113 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115

9 com.adobe.boost_threads.framework 0x00000001002c9dba thread_proxy + 186

10 libsystem_pthread.dylib 0x00007fff8b762268 _pthread_body + 131

11 libsystem_pthread.dylib 0x00007fff8b7621e5 _pthread_start + 176

12 libsystem_pthread.dylib 0x00007fff8b76041d thread_start + 13

Thread 6: