XanDany

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Q: The ITunes store only loads halfway, and freezes my computer

I am running Windows 8, and when I open the Itunes store, it loads halfway before freezing my entire computer.

Windows 8

Posted on Mar 17, 2015 10:10 PM

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Q: The ITunes store only loads halfway, and freezes my computer

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by brenden dv,

brenden dv Mar 20, 2015 10:04 AM in response to XanDany
Community Specialists

Mar 20, 2015 10:04 AM in response to XanDany

Hello XanDany,

I'm sorry to hear you are having issues with iTunes. If iTunes or the iTunes Store is crashing or hanging your Windows computer, you may find the troubleshooting steps outlined in the following article helpful:

iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support

Sincerely,
- Brenden
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by XanDany,

XanDany Mar 20, 2015 10:42 AM in response to brenden dv
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Mar 20, 2015 10:42 AM in response to brenden dv

I have tried the steps listed in the links, including reinstalling iTunes and it has not helped.
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by brenden dv,

brenden dv Mar 20, 2015 2:57 PM in response to XanDany
Community Specialists

Mar 20, 2015 2:57 PM in response to XanDany

Hi XanDany,

Thank you for using the Apple Support Community. Given the nature of the issues you are describing and your current configuration, you may be better served by reaching out to one of Apple's other available resources for more direct assistance - https://getsupport.apple.com/GetproductgroupList.action

Regards,
- Brenden
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