I have a stone cold dead iPad 2; need advice.

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Level 1

4 points

I have a stone cold dead iPad 2; need advice.

An instructor brought a refurbished iPad 2 to me because it wouldn't take a charge. It was "alive" when it came to me. I put it on charge but after about 4% more charge being taken, it would stop taking charge. I examined the Settings and Notifications and couldn't find anything obviously wrong. I decided to leave it on charge overnight to see if it would start charging again. The next day it was completely dead.

My question is actually quite simple: What do I try next? I wouldn't be posting this message if it was a computer, either Windows or Mac. I know things to try with those operating systems. I am much less familiar with iOS so any help would be appreciated. Thanks

iPad 2, iOS 8.1.3

Posted on Mar 18, 2015 6:56 AM

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Answer 1

Mar 18, 2015 6:59 AM in response to Technician7

A reset may help. Tap and hold the Home button and the On/Off buttons for approximately 15-20 seconds, until the Apple logo reappears. When the logo appears, release both buttons.

No content is affected by this procedure.

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Answer 2

Technician7 Author

Level 1

4 points

Mar 18, 2015 7:16 AM in response to stedman1

Thanks for the suggestion. Any help is appreciated.

I tried the reset and it didn't bring up the Apple logo.

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Answer 3

Mar 18, 2015 1:54 PM in response to Technician7

it's possible the Power Manager has gone insane - I've seen this issue in some of our iPads. The usual solution is to do exactly what was listed above - hold down both buttons for 20 seconds [or 3 eons, because that's how long it feels like].

BUT, if the battery is dead, that's not going to help. Leave it plugged in for a couple of days and see if it will pick up ANY power - THEN do the reset.

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Answer 4

nsdjoey

Level 3

961 points

Mar 19, 2015 10:37 AM in response to Technician7

Hi Technician7,

I had a user bring an iPad to me yesterday with very similar symptoms. It was "dead" by the time it got to me, even though it had been plugged in for a long time. I plugged it in to power with a known good cable and known good power brick for an hour or two at my desk. I then tried the reset (holding power AND home button for about 15 seconds) while it was plugged in to power and it booted up. The battery was still very low, but after that it started to charge up.

Hope this helps!

~Joe

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Answer 5

Technician7 Author

Level 1

4 points

Mar 23, 2015 7:16 AM in response to nsdjoey

Thanks to all who replied. Your assistance is appreciated.

All told, I left the iPad on charge for 2.5 days. Our Superintendent said he'd send it in as it still was under warranty.

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