Q: Why is my 20GB storage not showing after upgrade

I Have just installed the latest software onto my my iPad and now it's showing my storage at 5gb even though I have signed up and am paying for 20gb. It's telling me I cannot store anything else unless I purchase more storage. help!

iPad, iOS 7

Posted on Mar 18, 2015 9:07 AM

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Q: Why is my 20GB storage not showing after upgrade

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by jazcan,Helpful

jazcan Mar 18, 2015 5:57 PM in response to Sueg41
Level 4 (1,398 points)

Mar 18, 2015 5:57 PM in response to Sueg41

Make sure you are logged into the same iCloud account that you used to purchase the extra storage. This may or may not be the same account you use for iTunes purchases.
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by SergZak,Helpful

SergZak Mar 18, 2015 6:09 PM in response to Sueg41
Level 5 (7,375 points)

iPad

Mar 18, 2015 6:09 PM in response to Sueg41

Your iCloud storage and your device's internal storage (16 GB, 32 GB, 64 GB, etc) are unrelated. Just because you purchased iCloud Storage, doesn't mean your device will suddenly gain that storage space that you purchased. Your device's internal storage is fixed and is NOT upgradable. What you have on the device is what you have.

See: iCloud: iCloud storage and backup overview
Also: iCloud storage upgrades and downgrades - Apple Support
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by Sueg41,

Sueg41 Mar 20, 2015 8:42 AM in response to SergZak
Level 1 (0 points)

Mar 20, 2015 8:42 AM in response to SergZak

HHi thank you for replying. What happened was that I switched bank accounts and it coincided with the upgrade so my card payment was declined and I have now set up on my new card so it should rectify itself and my storage plan reinstated.
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Q: Why is my 20GB storage not showing after upgrade

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by jazcan,★Helpful

by SergZak,★Helpful

by Sueg41,

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by jazcan,Helpful

by SergZak,Helpful